Enterprises Turn to Next-Generation Application Development for Better User Experience, Faster Updates

ISG Provider Lens Report Finds Enterprises Across the Globe Looking for Providers That Can Help Them Embrace DevOps and Agile Methodologies

Enterprises worldwide are demanding software that has rich user interfaces, responsive features and rapid updates, and they are looking for next-generation application developers that can help, according to a new report published today by Information Services Group, a leading global technology research and advisory firm.

The 2019 ISG Provider Lens Next-Gen Application Development & Maintenance (ADM) Services Global Report finds service providers focused on addressing changing enterprise requirements by leveraging artificial intelligence, automation and agile development methods.

Automation, AI and related technologies help simplify coding efforts, leading to faster application releases, the report says. Automation also enables error detection, code refactoring and bug fixes.

“Customer preferences and demands are evolving and shifting toward richer user interfaces and more responsive applications,” said Jan Erik Aase, director and global leader, ISG Provider Lens Research. “Next-generation application developers are gradually transforming to accommodate new enterprise requirements.”

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The report finds ADM service providers are expanding their training on development methodologies including scrum, Kanban and extreme programming as they shift away from traditional application delivery and embrace an agile and DevOps mindset. Many service providers are working with organizations such as Scaled Agile Framework (SAFe) and automation tool providers such as Docker, Ansible and Jenkins to create an agile-trained workforce.

In addition, continuous testing has become a mainstream practice of service providers as an integral part of their agile and DevOps focus, the report says. The so-called shift left practice is becoming the standard in the continuous testing domain. Automation is finding an increased adoption within the continuous testing lifecycle as providers seek to embed it within testing practices to accelerate application release. Many providers are also using AI in testing platforms to improve agility and predictability.

The report sees a growing overlap between the DevOps and agile methodologies. Enterprises Leading service providers are integrating their services with key DevOps principles of people over process and tools, lean management, continuous integration and continuous delivery and feedback. Using DevOps, providers are breaking silos in communication and collaboration and delivering continuous delivery, continuous planning, continuous integration, configuration management, continuous testing, monitoring and continuous feedback.

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The 2019 ISG Provider Lens™ Next-Gen Application Development & Maintenance (ADM) Services Global Report evaluates the capabilities of 33 providers across four quadrants: Next-Gen ADM, Agile Development, Continuous Testing and DevOps Consulting.

The report names Capgemini, Cognizant, HCL, Infosys, TCS and Wipro as leaders in all four quadrants. Accenture, DXC Technology, IBM and Mindtree are named leaders in three quadrants, and Atos, Hexaware, LTI, Softtek, Tech Mahindra and UST Global are named leaders in one.

Customized versions of the report are available from Capgemini, DXC Technology and Mindtree.

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