IT Pros can work with Goliath to monitor and troubleshoot end-user experiences within applications
Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, and Automai, specialized in application monitoring, announced their partnership to extend Goliath’s solution to provide visibility into users’ experiences working within applications. Organizations leverage Goliath’s software to anticipate, troubleshoot, and document end-user performance issues across their virtualized desktops powered by Citrix or VMware. In partnership with Automai, Goliath extends its reach to provide visibility into performance and response times when users are interacting with applications.
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“Goliath and Automai have a synergistic approach to eliminating the pains IT Pros have when monitoring and troubleshooting end-user experience issues. Goliath confirms that Citrix or VMware Horizon and all supporting infrastructure elements are available and high performing. Automai then extends this visibility into the application layer, identifying if individual pages or end-user activities are available and performing well – especially at peak usage time,” shares Thomas Charlton, CEO and Chairman of Goliath Technologies. “With our partnership, we can alert IT if there is any outage or slowness from the virtualized desktop delivery infrastructure down to actions performed within an application so they can be resolved before end users are impacted.”
Sam Benihya, CTO of Automai, says, “I believe the combined solution of Goliath and Automai is a must for organizations seeking to drive productivity and performance with the surge of remote workers due to COVID-19. Employees working from home need to have consistent and high-performing access to their virtualized desktops and applications to be productive.”
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Goliath Technologies, the standard in Health IT, is already experiencing success extending its offerings for Health IT to include application performance testing. Health IT teams need a way to proactively monitor and test the clinician experience when working within their EHR systems – Cerner, Epic, MEDITECH, and Allscripts. Now with Goliath, Health IT professionals have end-to-end visibility into the performance of their virtualized desktop from Citrix or VMware Horizon, all supporting infrastructure elements, EHR and clinical applications, and into end-user behavior itself. They can proactively address issues before clinicians are impacted, all in an effort to improve patient care.
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