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Synoptek Announces Expansion With Acquisition of Rapid Technologies

Leading Managed Services Provider and Global Systems Integrator Acquires Rapid Technologies to Strengthen its ServiceNow Capabilities

Synoptek, a leader in the global IT consulting field, announced the strategic acquisition of Rapid Technologies, an Elite ServiceNow partner focused on consulting, implementation and managed services for ServiceNow’s industry-leading enterprise service management (ESM) solutions. The deal strengthens Synoptek’s ability to not only envision and implement ServiceNow solutions for its customers, but also to provide ongoing application support management offerings that will enable clients to get the most out of their investments.

“The decision to merge with Synoptek provides extended service and solution offerings for our clients, as well as a major growth opportunity for both of our businesses”

Synoptek’s long and successful history of client partnerships within the ServiceNow ecosystem, paired with Rapid Technologies’ strong reputation for delivering ESM solutions, will reinforce Synoptek’s position as a leader in digital consulting, implementation and IT management. The relationship will also enhance business results through the two brands’ combined ServiceNow expertise.

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“In today’s business climate, leaders are being extremely methodical when determining which computing strategies will push their organization to the next level, which has made ServiceNow a key platform to help support technology management,” said chief executive officer of Synoptek, Tim Britt. “As businesses form more and more reliance on their organizational technologies, they must demonstrate efficient operations and a sound return on the investment. ServiceNow is a critical tool for doing just that, and this acquisition gives us access to more expertise around a platform that has become so vital to our clientele. As we continue to build up our resources to support customer needs, acquiring Rapid Technologies was both a strategic decision and seamless fit.”


As a trusted ServiceNow partner, Rapid Technologies brings a level of expertise that Synoptek is poised to leverage and immediately incorporate into the company’s current service offerings. “This move truly allows Synoptek to further commit to a deeper global ServiceNow integration, while also utilizing Rapid Technologies’ like-minded focus on quality service and exceptional results,” added Britt.

Rapid Technologies has been delivering exemplary consulting and implementation services for successful ESM project deployment for over two decades. Providing superior expertise across industry verticals, the organization has seen ample growth as the demand for ServiceNow best practice guidance and ongoing support has increased. As part of the acquisition, Rapid Technologies chief executive officer and president, Bill Mell, along with current vice president of professional services, Charley Whitt, will serve as managing directors of the ServiceNow practice within Synoptek.

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“The decision to merge with Synoptek provides extended service and solution offerings for our clients, as well as a major growth opportunity for both of our businesses,” said Mell. “As we leverage our combined team’s deep bench of expertise, we’re eager to continue our commitment to delivering innovative ServiceNow solutions to customers while making an impact in the communities that we serve.”

Along with its current IT leadership, consulting and managed service offerings, Synoptek will extend its ServiceNow arm with the addition of:

  • Co-managed ServiceNow capabilities
  • ServiceNow application managed services
  • ServiceNow implementation and project expertise across the Now Platform®

“Above all, both parties are fully committed to accelerating client business outcomes through our collective value-added offerings. Our customers depend on flawless and persistent IT leadership and management of their systems, and the union of our industry-leading organizations will be key in executing that commitment,” concluded Britt.

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