Artificial Intelligence | News | Insights | AiThority
[bsfp-cryptocurrency style=”widget-18″ align=”marquee” columns=”6″ coins=”selected” coins-count=”6″ coins-selected=”BTC,ETH,XRP,LTC,EOS,ADA,XLM,NEO,LTC,EOS,XEM,DASH,USDT,BNB,QTUM,XVG,ONT,ZEC,STEEM” currency=”USD” title=”Cryptocurrency Widget” show_title=”0″ icon=”” scheme=”light” bs-show-desktop=”1″ bs-show-tablet=”1″ bs-show-phone=”1″ custom-css-class=”” custom-id=”” css=”.vc_custom_1523079266073{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]

UCaaS Solutions Drive Scale and Improved Communication and Collaboration in Enterprises and SMBs; Two New IDC MarketScapes Assess the Leading UCaaS Providers

Businesses are increasingly looking to unified communications as a service (UCaaS) as a cost-effective means of providing communications solutions that support enhanced productivity and collaboration. While the early part of the COVID-19 pandemic constrained the ability for some businesses to proceed with their planned communications transformations, many organizations today have increased their resolve to adopt cloud-based, seamless UCaaS to bring scale and agility to meet changing business needs. Two new IDC MarketScape reports provide an assessment of the leading UCaaS service providers for enterprises and small and medium businesses.

UCaaS service providers are typically network carriers and cable companies that sell cloud-based multitenant/multi-instance UCaaS offerings or over-the-top (OTT) UCaaS service providers that use an existing broadband data connection as the foundation on which integrated UCaaS capabilities are layered. These two provider categories represent the bulk of the market, with some other vendors from the infrastructure side filling in the balance. In its first UCaaS forecast, IDC estimates that worldwide UCaaS service provider revenue, including OTT providers, will reach $16.1 billion in 2024 with a compound annual growth rate (CAGR) of 7.0% over the 2019-2024 forecast period.

Recommended AI News : Relay Network Achieves HITRUST CSF Certification to Manage Risk, Improve Security Posture, and Meet Compliance Requirements

“There are ample opportunities for UCaaS service providers around the world as businesses look for ways to empower employees to communicate easily, share information, and meet as needed with colleagues, customers, and partners,” said Denise Lund, research director, Worldwide Telecom and Unified Communications at IDC. “However, the opportunity also poses real challenges to service providers that have not yet determined how to differentiate their offerings and add value for their customers. Even with tremendous market need, UCaaS service providers must be prepared to expand and refine their offerings to compete in this market.”

The UCaaS service provider market continues to be crowded by vendors that are moving upmarket and downmarket. In the downmarket segment, the variety of options available continue to be honed to meet small and medium-sized business needs, namely hosted voice over IP that is seamlessly connected with other basic communications services, with only a taste of the more sophisticated analytics and contact center capabilities available in a more robust manner for upmarket solutions. Overall, within this fiercely competitive market, network carriers, cable companies, and OTT service providers compete on the seamlessness of the user experience, integrations into broader unified communications and collaboration (UC&C) solutions, including platforms that integrate contact center as a service (CCaaS) with UCaaS, implementation and usage in education and support, and increasingly, price per seat.

Related Posts
1 of 19,655

“SMBs need a service provider that can meet their communication requirements today, grow with them into the future, and deliver an exceptional user experience for employees,” Lund noted. “UCaaS solutions that offer a good value entry point are a good way for an SMB to begin the journey.”

Recommended AI News : InsurePay Secures $5 Million Series A Investment Round Led by FINTOP Capital

To help small and medium-sized businesses that are evaluating their UCaaS options, IDC recently published a MarketScape report that assesses 15 providers of UCaaS solutions for SMBs. The report, IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment, uses a comprehensive framework to assess these vendors relative to a set of criteria that explain both short-term and long-term success in the market. The 15 UCaaS vendors evaluated in this MarketScape report are: 8×8, AT&T, Comcast, Dialpad, Fuze, Intrado, LogMeIn, Lumen, Mitel, Nextiva, RingCentral, Verizon, Vonage, Windstream, and Zoom.

In the enterprise segment, the pandemic has already challenged the way large organizations enable their employees to communicate, share information, and have meetings as needed with colleagues, customers, and partners. But the needs of large organizations typically extend beyond the core capabilities of a UCaaS suite. Having security and network orchestration services across a broader set of voice and data communications services is an important differentiator, as is having a simplified administrator experience. Similarly, integrations with popular enterprise software, including collaboration suites, is increasingly important to enterprises. Ultimately, the ability to mix and match UCaaS bundles to cost effectively and efficiently meet an organization’s business needs is critical to any service provider’s success.

“Enterprises need a service provider that can deliver on the promise of UCaaS flexibility, reliability, security, integrations, and a vision for how it contributes to the broader role of unified communications and collaboration across their organization, especially as hybrid work models begin to emerge,” added Lund. “Paramount to success are a broad and rich portfolio of UCaaS services and integrations, as well as enterprise-grade support and implementation services.”

Recommended AI News : Ansys and Siemens Energy Enable Rapid and Cost-Effective Additive Manufacturing for Customers

  1. Nigel Pickett says

    If you are going for most excellent contents
    like myself, simply pay
    a quick visit this web page every day since it presents
    quality contents,

  2. web hosting where says

    If you want to get much from this piece of writing then you have to apply these techniques to your won website.

  3. Indihome Jakarta Timur sekarang datang dengan pelayanan pasang
    jaringan Indihome lewat cara online, anda tidak perlu hadir ke kantor indihome untuk kerjakan pendaftaran penempatan indihome.
    Ini sebagai wujud pelayanan digital paling depan dari
    Indihome Jakarta Timur buat membantu orang Jakarta Timur
    yang ingin nikmati jaringan internet cepat indihome. Dengan memanfaatkan Tehnologi Fiber Optik,
    kami tawarkan beberapa service paket internet seperti Singgel Play, Dual Play
    serta Triple Play. Tidak hanya itu kami pula menjajakan sejumlah
    Add On Teratas buat anda cicipi sama keluarga.

  4. please check here says

    Could you possibly impart about Sir Thomas More pics in the succeeding?

  5. says

    I was suggested this website by my cousin. I’m not sure whether this post is written by him as nobody
    else know such detailed about my difficulty.
    You are wonderful! Thanks!

  6. says

    Hi there, just wanted to tell you, I loved this blog post.
    It was funny. Keep on posting!

  7. says

    Keep this going please, great job!

  8. scoliosis surgery or says

    Great beat ! I wish to apprentice even as you amend your website,
    how can i subscribe for a weblog website? The account aided me a appropriate deal.
    I had been a little bit acquainted of this your
    broadcast offered vibrant transparent concept

  9. is asmr says

    You can certainly see your enthusiasm within the
    article you write. The sector hopes for more passionate writers like you who
    aren’t afraid to mention how they believe. All the time follow your heart.

  10. says

    I know this web page offers quality depending articles or reviews and additional data,
    is there any other web site which provides these information in quality?

  11. their asmr says

    Hello! This is my 1st comment here so I just wanted to give a quick shout
    out and tell you I truly enjoy reading your blog posts.
    Can you recommend any other blogs/websites/forums that cover the same topics?

    Many thanks!

  12. scoliosis surgery it says

    Greetings! I know this is somewhat off topic but I was wondering which blog platform are you using
    for this site? I’m getting sick and tired of
    Wordpress because I’ve had problems with hackers and I’m looking at options for another platform.
    I would be fantastic if you could point me in the direction of a good platform.

  13. on quest bars says

    Thanks for sharing your thoughts. I truly appreciate your efforts and I am
    waiting for your next write ups thank you once again. quest bars quest bars

  14. says

    If you desire to increase your knowledge simply keep visiting this
    web site and be updated with the most recent information posted here.

    asmr asmr

  15. says

    I’m really enjoying the design and layout of your website.
    It’s a very easy on the eyes which makes it much more pleasant for me to come here and visit more often. Did
    you hire out a designer to create your theme?
    Fantastic work! scoliosis surgery scoliosis surgery

  16. says

    Hi! Would you mind if I share your blog with my facebook
    group? There’s a lot of folks that I think would
    really enjoy your content. Please let me know. Cheers cheap flights cheap flights

  17. says

    Wow, this piece of writing is pleasant, my sister is analyzing these
    kinds of things, thus I am going to let know her.
    scoliosis surgery scoliosis surgery

  18. says

    First off I want to say wonderful blog! I had a quick question that I’d like
    to ask if you do not mind. I was interested to find out how you center yourself and clear your mind
    before writing. I have had a tough time clearing my thoughts in getting my thoughts out.
    I truly do take pleasure in writing but it just seems like the first 10 to 15
    minutes are usually lost just trying to figure out how
    to begin. Any ideas or hints? Kudos! quest bars quest bars

  19. says

    Have you ever thought about including a little
    bit more than just your articles? I mean, what you say is valuable and everything.

    Nevertheless think about if you added some great graphics or
    video clips to give your posts more, “pop”! Your
    content is excellent but with pics and clips, this website could certainly be one of the most beneficial in its field.
    Excellent blog! ps4 ps4 games

Leave A Reply

Your email address will not be published.