Zenoss and HCL Technologies Deliver Automation for IT Monitoring and AIOps

By AIT News Desk On Jul 23, 2020

Partnership Delivers Full-Stack Monitoring, AIOps and AI-Powered Runbook Automation

Zenoss Inc., a leader in intelligent application and service monitoring, announced a strategic partnership with HCL Technologies (HCL), a global technology company that empowers organizations for the next decade. The partnership will deliver the only end-to-end solution that combines full-stack monitoring, AIOps and AI-powered runbook automation.

This strategic partnership leverages Zenoss Cloud’s intelligent monitoring and AIOps capabilities to derive much-needed context, enabling DRYiCE iAutomate (iAutomate) to intelligently automate and remediate IT incidents. The result is an improvement in IT efficiency while simultaneously lowering costs and mitigating risk.

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Under the agreement, Zenoss will offer advanced automation capabilities to its customers by leveraging iAutomate from HCL’s DRYiCE software. In return, HCL will offer its customers monitoring and AIOps products from Zenoss as part of the DRYiCE MTaaS platform. These offerings will provide customers with faster time to value and improved ROI, and allow them to be better positioned for the future.

“Digital transformation has changed IT forever, and our customers look to us for innovative solutions that will help them manage modern, complex environments,” said Amit Gupta, executive vice president and global head of DRYiCE at HCL. “This partnership will help us jointly deliver intelligent automation capabilities for today’s complex IT environments.”

The Zenoss and iAutomate integrated offering delivers:

Immediate root-cause analysis – Increase efficiency by isolating problems in real time to improve MTTR and eliminate service outage losses.
Prevention of IT disruptions – Manage costs by leveraging AI and machine learning for predictive analytics.
Optimized application performance – Drive AIOps insights to predict service health and application performance issues.
Intelligent automation – Mitigate risk by leveraging key data and insights for AI-powered runbook automation.

Zenoss Cloud is the first SaaS-based intelligent application and service monitoring platform that streams and normalizes all machine data, uniquely enabling the emergence of context for preventing service disruptions in complex multicloud environments.

“For years, we have been talking about delivering on the promise of a lights-out data center,” said Greg Stock, chairman and CEO of Zenoss. “This partnership with HCL’s DRYiCE software is another step in that journey — delivering real value to our customer bases at a time when it’s needed the most.”