AI-Powered Platform FYLD Appoints Director – Water Sector to Enhance Value for Global Customers

FYLD, the AI-powered digital platform that enhances the safety and productivity of fieldworkers, has appointed Joshua Wood as Director – Water Sector – a newly created role designed to further strengthen the company’s expertise within the water and wastewater industry. He will be responsible for enhancing the value that customers derive from the platform, while also accelerating FYLD’s global growth plans in the sector.

Joshua brings nearly a decade of operations management experience to this role, having held various roles within FYLD and Thames Water – the UK’s largest water and wastewater services company. As part of the leadership team, Joshua will work closely with the product development, business development and client delivery teams, to progress and communicate the platform’s continued innovations to FYLD’s customers.

His appointment comes as the global water sector battles major challenges surrounding water resources and environmental protection, with FYLD implementing solutions across the sector with positive and measurable impacts on pollution and leakage. These are issues that affect regions in which FYLD has a strong presence, including the UK, North and South America, as well as targeted areas for expansion such as Australia and the Middle East.

FYLD has established itself as a critical tool for fieldworkers in challenging environments across large geographical areas. With climate change and changeable weather patterns increasing, FYLD is supporting regions with significant drought and water resource challenges through delivering efficient field teams. By enabling more productive field force teams, FYLD’s platform can reduce the time spent completing jobs which leads to substantial water saving efficiencies, as well as productivity, cost and environmental benefits.

Utilities and contractors use the platform to leverage real-time, AI-powered site visibility to improve decisioning making, remote collaboration and operating performance. Accelerated innovation aimed at delivering better business and sustainability outcomes has enables FYLD customers to unlock safer, greener and more efficient operations not only in the water sector but other hazardous industries such gas, electricity, highways and construction.

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Joshua said: “FYLD is committed to tackling the pain points the water sector faces through deployment of sustainable solutions that promote efficiency and increase productivity. Our game changing technology continues to streamline and optimise field force management to address the industry’s biggest challenges.

“Ultimately, FYLD helps fieldworkers in safety-critical sectors stay out of harm’s way while boosting productivity. I look forward to continuing to offer my industry expertise to embed our award-winning technology in contractor and water utility companies around the world, to make sure everyone gets home safe at the end of each working day.”

FYLD was launched in 2019 and started trading in 2021. It reached the milestone of onboarding 100 global companies to the platform after one year of commercial operations.

Shelley Copsey, CEO at FYLD, said: “2023 is a year of strategic expansion at FYLD. We are targeting new geographies and strive to continue transforming the productivity of AI-powered field operations. Joshua’s new role is pivotal to this growth and we are delighted to have him lead our global water services offering.

“By continuing to demonstrate our innovation and capabilities in the water sector, we aim to replicate the results we’re experiencing in regions where FYLD is deployed. We are already having positive initial conversations with major utilities in Australia, which we are excited to progress this year. Joshua will play a key role in leading this strategic growth for FYLD, while delivering his invaluable industry insights to our team and customers.”

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FYLD boasts features such as real-time video risk assessments enable fieldworkers to identify hazards along with potential productivity blockers such as inadequate safety barriers or incomplete permits. This unlocks myriad operational benefits, including real-time site visibility, elimination of paper-based forms and reduced requirements for site visits.

FYLD is a leading field workforce mobility platform, enabling the safe and productive execution of operations in the heavy civils and utilities industries.  Deployed throughout industry in the UK and US, as well as into South America, FYLD enables its customers to focus their attention on what matters, to safely deliver their day’s operations.

Utilising transformative technologies such as natural language processing, computer vision and artificial intelligence, FYLD analyses what is taking place in the field in real time.  Operational command centres understand where their high risk sites are, jobs at risk of delay and emerging quality outcomes – and are empowered with data to proactively intervene and drive more jobs to completion.

Interoperable with ERPs and CRMs such as IBM Maximo and Salesforce, FYLD replaces the typical experience of today’s fieldworker of ‘an app for every problem’ with a single platform to optimise their day’s work and communications.  As an interface with supply chains, FYLD’s customers gain real time governance over work contracted out, be it compliance with site safety requirements, to real time permissioning of job variations.

FYLD was created in 2019 as a collaboration between world leading venture foundry Boston Consulting Group Digital Ventures (BCGDV), Ontario Teachers’ Pension Plan and incubated in the live field environment of anchor customer and shareholder SGN.

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