With artificial intelligence opening up more paths to improving health outcomes, Green Shield Canada (GSC) is excited to announce two new programs that will be live early in 2019.
Introducing Dot the Diabetes Carebot…
Advanced analytics and machine learning have the potential to be game changers in the detection and management of diabetes. In the new year, in partnership with the health AI analytics and engagement company, MEMOTEXT, GSC will be launching Dot the Diabetes Carebot. Dot is a chatbot and navigator developed to help GSC plan members who may be at risk for pre-diabetes and those who already have type 2 diabetes.
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“We wanted to better understand, or even predict, who was at risk of developing this increasingly common chronic condition, and once they did, who was likely to escalate to higher-cost diabetes therapies,” explains Erin Crump, GSC’s leader of strategic innovation.
Dot will help plan members navigate through GSC service offerings by recommending available programs and tools, offering daily support, and engaging them using insightful tips and motivational content.
…and Coach Ivan, GSC’s digital exercise coach
This service will be targeted towards inactive or barely-active plan members. By working with Ivan, a virtual coach, GSC plan members can create a personalized video with a recommended action plan based on their current activity level and interests.
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These programs represent the next step in insurance industry innovation and will inform future GSC strategies. “While we are thrilled to provide engaging tools to our plan member population, another critical component of these initiatives is that they will allow us to collect data and feedback from our plan members to help drive further innovation and investment,” Crump adds.
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