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Attivio Announces Early Access to Elevate™ for ServiceNow, which Delivers Intelligent Answers and Insights to ITSM, CSM, and HR Products

New suite of apps injects productivity and process efficiencies into customer and employee workflows

Attivio, the intelligent answers and insights platform for the Global 2000, today announced early access to a new suite of apps named Elevate™, built specifically for the Now Platform™. Elevate helps ServiceNow customers improve experiences by providing timely and relevant machine learning-based answers to their customers and employees.

A proven and trusted vendor of cognitive search solutions, Attivio allows organizations to deliver the most precise information from both within ServiceNow and across the Enterprise. Attivio’s machine learning relevance, natural language understanding, and usage analytics ensures that the most relevant answers and insights are delivered to employees and customers. By capturing every interaction and analyzing user behaviors, Elevate builds AI relevance models that improve as content, data, and interactions evolve.

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With Elevate, early access customers can take advantage of Attivio’s ability to unite all knowledge base and customer data into a unified, intelligent, and always-learning experience. By delivering more precise resolutions to business issues and support tickets directly within the ServiceNow ITSM, CSM, and HR products, users can provide smarter self-service support, increase call deflection rates, and improve key performance measures like mean-time to resolution (MTTR) and net promotor scores (NPS).

“We’re excited to offer early access to Elevate,” said Stephen Baker, CEO of Attivio. “Our current Global 2000 customers have been able to drive digital transformation initiatives for employee and customer operations. By closely integrating with ServiceNow, we’re excited to bring Attivio’s cognitive search directly to the ServiceNow community.”

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“This integration makes it easier for HR, IT, and customer support teams to deploy AI technologies like machine learning, natural language processing, and text analytics,” said Dorit Zilbershot, VP of Product Management and R&D at Attivio. “Providing this cutting-edge technology inside the familiar ServiceNow workflow is a win-win.”

Currently a registered ServiceNow Technology Partner, Attivio has developed Elevate in conjunction with key members of the ServiceNow community, including Yansa Labs. Elevate is currently in the ServiceNow certification process and upon successful completion will be published to the ServiceNow Store.

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“Yansa has had great success creating user-centric solutions to business challenges,” said Ben Hollifield, Co-Founder of Yansa. “Collaborating with Attivio on the development of Elevate has given us first-hand exposure to the power that intelligent answers and insights can bring to enterprise workflows and experiences.”

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