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Citizens Energy Group Selects KloudGin for Cutting-Edge Mobile Field Work Management for Enhanced Customer Engagement

Modernized Mobile Workforce Management Platform to be Implemented by Infosys Will Optimize Customer-Facing Field Operations

KloudGin, the leading provider of AI cloud-based field service, work and asset management solutions, has contracted with Citizens Energy Group to provide next generation mobile field service and work management solutions for their natural gas, thermal energy, water, and wastewater services.

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“Infosys issued a strong RFP response on the implementation, coupled with their existing implementation knowledge of our Customer Care & Billing solution. We are pleased to work with the Infosys and KloudGin team to improve our customer & employee experience.”

KloudGin’s Field Service Management platform will provide Citizens Energy Group with enterprise-wide integration of work orders, inventory and CIS functions across their entire range of services.

“KloudGin’s SaaS Field Service Management solution is easy for our employees to use and provides strong functionality. The modern, cloud-native and mobile-first platform running on AWS creates a digital foundation for the utility of the future. KloudGin’s architecture allows us to integrate with our on-premise systems and with our cloud applications, providing the foundation for a great customer experience,” said Curtis Popp, VP Customer Operations of Citizens Energy Group. “Infosys issued a strong RFP response on the implementation, coupled with their existing implementation knowledge of our Customer Care & Billing solution. We are pleased to work with the Infosys and KloudGin team to improve our customer & employee experience.”

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“KloudGin is honored to be part of Citizens Energy Group’s digital transformation program. As utilities transform to more efficiently manage their resources, leveraging modern cloud technology and AI models are key to success. The ability to access these systems anytime, anywhere, is a key benefit to improving productivity and the retention of their field workers and providing a modern customer experience,” said Vikram Takru, KloudGin Co-founder & CEO.

Infosys, a global leader in next-generation digital services and consulting, will team up with KloudGin to deploy the mobile field service solution at Citizens Energy Group.

“With the increased demand for digital transformation by utilities, we’re proud to team globally with KloudGin to bring modern systems to market quickly, efficiently and to deliver customer, worker and utility-wide value,“ said Ashiss Kumar Dash, Infosys EVP and Segment Head of Services, Utilities, Resources, Energy. “Providing a single, cohesive platform for all key field service and asset management operations is a proven formula for increasing operational efficiency and better connecting with customers in the highly competitive utility services arena.”

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