ConverseNow Launches Interactive AI-Powered Ordering System with Delphi Display Systems

ConverseNow, the market leader in voice AI for restaurants, unveiled an all-new ordering system that looks to revolutionize the drive-thru experience for guests nationwide. Built in partnership with Delphi Delphi Display Systems, Inc., a global provider of technology solutions for the Quick Service Restaurant (QSR) industry, the all-new system allows guests to place their orders through ConverseNow’s virtual assistants, where they see those orders come to life before their eyes as their selections populate on the screen in front of them. The system made its debut with one of the industry’s leading QSR brands, which operates more than 2,000 locations worldwide.

The ordering system is fully-autonomous, requiring no staff intervention when the virtual assistant completes the order. However, in cases when guests prefer or need to speak with a live person, the AI will automatically facilitate that connection to complete the order in a satisfactory manner.

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As restaurants continue to face challenges around hiring, staffing, surging demand and increasingly high guest expectations, this ordering system comes as a much-needed solution for the industry’s digital transformation. 

“The future of drive-thru has arrived. This ordering system is set to ‘wow’ millions of customers across the country, bringing the transparency of online ordering together with the high-touch experience of ordering in-person,” said Vinay Shukla, CEO and Co-Founder of ConverseNow. “Delphi has been an instrumental partner in this project, where we’re setting a new standard for guest experience and innovation in the restaurant world.”

Customers place their orders on this interactive system in the same way they would in a traditional drive-thru setting. As they add items to their order, those items populate on the visual interface in front of them. Should the guest need to modify any part of their order, those modifications will also be reflected on the screen as the virtual assistant processes them. 

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“Delphi is excited to be partnering with ConverseNow to bring a state-of-the-art Autonomous AI Voice Ordering solution to the QSR Drive Thru,” said Ken Neeld, President & CEO at Delphi Display Systems. “By integrating this solution into our outdoor digital menu and order confirmation platforms, we can provide our customers with the ability to automate the order taking process. This improves efficiency by allowing the redeployment of labor to higher value functions such as production or order fulfillment.”

By coordinating the visual and voice experience for guests in the drive-thru, the combined ConverseNow and Delphi solution has resulted in higher drive-thru automation rates without any human assistance and faster order completion times in the live deployment. Those outcomes increase the sales capacity of the drive-thru and reduce the labor burden of taking orders, while providing guests with fast and consistent service. ConverseNow and Delphi will be introducing this highly scalable drive-thru automation solution more broadly with additional locations and QSR brands.

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