Customs Assured Realizes 30% Productivity Gain by Streamlining Customs Declarations with Descartes and AiDock
Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that U.K.-based customs consultancy Customs Assured is streamlining and automating large portions of the customs documentation process for its clients by using Descartes e-Customs™. Enhanced by artificial intelligence (AI) from AiDock, the combined solution reduces the time spent on repetitive manual tasks associated with completing declarations, which has translated into a 30% productivity gain for the organization.
“Customs Assured offers a range of customs consulting and clearance services to help organizations save time and increase accuracy when it comes to managing the customs declaration process,” said Alex Patterson-Vallis, Director, Customs Assured. “Managing the various customs processes for clients includes handling sensitive information and often involves manual and time-consuming processes to obtain, validate and transfer information from across the supply chain into the various key systems. Using automation and AI, we have reduced this pain for staff, increased accuracy and transparency for our clients, and our team is providing even more value-added services to clients. Thanks to Descartes and AiDock, we’ve experienced a 30 percent increase in productivity in a very short period. We have seen productivity continue to increase as the AiDock solution ‘digests’ more and more clearance examples; this means we’re able to take on more clients with a greater focus on compliance.”
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Descartes e-Customs™ is a secure, web-based solution that can help filers submit data to HM Revenue and Customs (U.K. customs authority) and other government agencies from within a concise, easy-to-use interface. From template-driven declarations, client-specific data and the ability to duplicate previous declarations, Descartes e-Customs can adapt to the multiple ways that companies operate. The solution includes multiple options to support the needs of both small and large operations. Traders can manage inbound and outbound declarations from within one advanced solution. For Customs Assured, Descartes e-Customs is integrated with the AiDock Web Platform (AWP) from AiDock. By using advanced machine learning algorithms, its AI assistant can quickly analyze documents and identify key data points, such as product codes, quantities and shipping information. This process saves time, reduces errors and eliminates the need for manual data entry, so that businesses can improve efficiency and focus on growth.
“At AiDock, we design AI to serve people and deliver measurable impact through practical innovation,” said Tomer Shamir, Co-Founder & COO at AiDock. “Our collaboration with Descartes and Customs Assured demonstrates how AI can empower customs professionals to work faster and with greater precision—so they can focus on what truly matters: delivering exceptional service and ensuring compliance.”
“We’re pleased to see the positive results the solution is helping Customs Assured achieve for the business and its team through automation and AI,” said Martin Meacock, VP Product Management at Descartes. “Our combined solution has been designed to also integrate into customs brokers’ organizations. Together we are enhancing how customs declarations are managed and filed by speeding up the process and making it more accurate, with a focus not just on document-to-data but on compliance as well.”
Customs Assured are UK-based experts offering a range of customs consulting and clearance services. They offer expert independent advice on any customs related issues. And help to save time and money when it comes to what can be a complex, customs declaration process. Services provided include customs clearances, duty recovery reviews, and customs consultancy
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