This is your AI Daily Roundup today. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-system interactions. We cover the role of AI Daily Roundup and its application in various industries and daily lives.
Cresta Welcomes Google Contact Center AI Co-Founder as Market Reaches $26 Billion in Spending
AI Pioneer Ping Wu Joins as Vice President of Engineering and Product to Accelerate Technology Roadmap and Innovation
Wu joins Cresta’s industry-only team of dedicated contact center AI experts as they enable customers to realize a 20% improvement in conversion rate, 25% greater average order value, and millions of dollars in additional annual revenue in weeks upon deployment of its Expertise AI platform. Prior to joining Cresta, Wu co-founded Google’s Contact Center AI Solution in 2017, and oversaw the development of its Conversational AI Products, including Cloud Dialogflow, Cloud Translation, NLP & Speech as well as AI Platform products such as Vertex AI, AutoML products, among others.
Shelf.io Raises $52.5 Million in a Series B To Accelerate Growth Of AI-Driven Answers Automation Platform
Shelf’s platform helps every employee – from management to customer support agents – find answers to any question. Through AI-driven answer automation, Shelf reduces the average time-to-answer for customer service reps from more than four minutes to less than 20 seconds, reduces agent handle time by 25% and decreases support escalations by 40%.
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