Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates – June 04

This is your AI Daily Roundup today. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-system interactions. We cover the role of AI Daily Roundup and its application in various industries and daily lives.

Secure, Intelligent, Connected Economies the Cure for ‘Digital Disconnect,’ ISG Says

A new digital fabric combining 5G, hybrid cloud, edge computing, IoT and AI technologies will power secure, intelligent, connected economies (SICE) and resolve the so-called “digital disconnect” that exists within and between organizations, say experts with Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences

Upstream Works, a provider of omnichannel contact center solutions, announces a suite of artificial intelligence (AI) application integration capabilities, Upstream Works Desktop Version 5.0, and cloud offerings, to be unveiled at the Cisco Live event in June.

Gupshup Acquires OneDirect, the Leading Omnichannel Customer Service Platform for Global Businesses

Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect, the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East. The acquisition strengthens Gupshup’s suite of conversational solutions and enables superior omnichannel conversational engagement with a powerful and flexible live Agent Assist solution that can scale to thousands of agents with configurable workflows, integrations with existing CRM & helpdesk systems. The live Agent Assist solution works seamlessly with chatbot automation solutions to provide the best customer experience on-demand, 24/7, in customer’s choice of channel and language.

Seguros Sura Adopts Akur8 to Boost Its Insurance Pricing Process Across Latin America

Akur8 and Sura are pleased to announce their collaboration to enhance Seguros Sura’s pricing capabilities on personal auto lines across Argentina, Chile and Colombia. Through this new partnership, Akur8 reinforces its presence in Latin America, where the company has been present since its second year of operations, and further accelerates its global expansion.