Exploring the Evolution of AI-Powered Decisioning Platforms

Enterprises today base their success on their decision-making abilities. The better decisions they make, the more edge they enjoy over their competitors.

While decision-making was mostly a human effort, we witnessed the rise of AI-powered decision-making platforms, where artificial intelligence takes center stage and supports the decision-making process. Enterprises have understood the significance of harnessing AI into their regular decision-making. And the demand for AI-powered decision-making gave birth to artificial intelligence decision-making platforms (AIDPs) that drive the entire decision-making process.

There are a few players in the market already, and many others are hopping on the bandwagon. But the question begs: how do you select the right AIDP that makes a remarkable difference to your organization’s success? Let’s understand it here.

Also Read: The Role of AI and Machine Learning in Streaming Technology

What are AI-decision-making platforms?

AI-powered decision-making platforms make it easy for organizations to harness the power of AI to make better decisions. These are advanced platforms built using various intelligence technologies, like machine learning models, mathematical models, and so on, to automate business decision logic in a wide range of applications. Using AIDPs, both the business and technology teams leverage AI while maintaining governance and control over the decision-making process.

However, we must not forget that the best decisions come from a combination of AI power and human creativity and expertise.

How Do You Choose Your AIDP?

Being an AI decision-making platform, you must look for providers that:

• Always keep human experts in control of the final decision. While AI-powered tools augment your efficiency and accuracy, they lack the personal touch and creativity only humans can bring to the table. So, when you are selecting an AI-decisioning platform that prioritizes human decisioning,
• Have industry-specific solution accelerators. Always look for platforms that can offer industry-specific solutions. Additionally, you must identify which areas of your business require the support of AI decision-making. By understanding the unique requirements and objectives of your organization, you can narrow down your choice for an AIDP.
• Evaluate the flexibility and scalability of every platform. Create a differentiation table between your choices and see which one of them can accommodate your changing business demands, integrate well with your internal systems, and grow with your organization.
• Finally, you should also understand the level of transparency the tool offers. It is important to understand how the AI algorithms make decisions so that you can explain the same to stakeholders and other authorities in your organization.

Case Studies on the Top AI Decision-Making Platforms

After we discover the ways to choose a suitable AIDP for your business, let us discuss the features and benefits of the top-rated AI decision-making platforms here:

Pega Gen AI

Pega Gen AI is one of the leading generative AI tools for enterprises. Its strength lies in its ability to understand the complete customer journey, automate complex business decisions for real-time decision-making, and improve customer engagement. Catering to healthcare and financial institutions, the AI decision-making platform helps its clients cut through the complexity and deliver results.

AGL Energy utilized Pega Gen AI to improve its customer relationships. The company helped AGL create a centralized platform for customer engagement, resulting in a 75% reduction in cost per opportunity. With the help of Pega, AGL Energy could automate reporting for its 200+ staff members in real-time.

Salesforce Einstein

Catering to the customer relationship domain, Salesforce Einstein predicts customer behavior, optimizes sales and marketing campaigns, and can recommend personalized offers.

A retail giant employed Salesforce Einstein to forecast customer demand for specific products. The platform’s AI algorithms analyzed historical sales data and customer preferences, allowing the retailer to optimize inventory levels and minimize stockouts.

Oracle AI

The core of Oracle AI lies in enterprise data management, but the decision-making platform can cater to a broad spectrum of industries. The tool boasts robust capabilities such as data management, integration, data cleansing, and analysis for informed decision-making. Oracle AI shines out amongst its competitors because it leverages natural language processing (NLP) for deeper insights, even from unstructured data sets.

A manufacturing company leveraged Oracle AI to identify potential equipment failures before they occurred. The platform analyzed sensor data from machines and historical maintenance records, predicting anomalies and enabling preventive maintenance, minimizing downtime and production losses.

Wrapping Up

AI-powered decision-making has transformed the way businesses approach decision-making. It is time to combine the analytical prowess of AI with human intelligence and creativity to achieve greater efficiency, optimize operations, and gain a competitive edge. However, the catch lies in choosing the AIDP that is most suitable according to your business needs. The AIDP should not only be perfect for your industry but also for your data landscape to unlock its full potential. It is time to utilize these advanced platforms and propel your organization’s growth and success.

Also Read: Will AI really be the death of human intelligence?

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