Front Announces Generative AI Capabilities Using ChatGPT’s API, Invites Customers to Join Early Access Program

By PR Newswire On Mar 25, 2023

Front, a customer communications platform for building stronger customer relationships, announced it will launch generative AI features using ChatGPT’s API that are fully integrated within its platform. The company has launched an early access program to use and provide feedback on these new capabilities.

“At Front, we’re driven to provide teams with the very best communication platform for delivering exceptional service at scale”

The new features — Compose with AI and Summarize with AI — deliver on Front’s promise to enable teams to provide exceptional customer service at scale, resulting in high-quality customer experiences and operational efficiency. AI compose features will make it easier to draft high-quality responses faster, and AI-generated conversation summaries allow users to quickly gain context on a customer issue.

“At Front, we’re driven to provide teams with the very best communication platform for delivering exceptional service at scale,” said Mathilde Collin, Front CEO and co-founder. “By deeply integrating AI features into the collaborative Front interface our customers know and love, we’ll allow them to deliver even stronger customer experiences at greater scale. These powerful new features are just the start of our commitment to leveraging AI to unlock tangible business impact for our customers, and we’re excited for what’s to come.”

The new features include:

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Compose with AI — higher-quality responses, faster

With new AI capabilities in the Front composer, users can instantly draft messages using context from the ongoing conversation. The feature allows users to provide a personalized touch to every interaction faster than ever before — rather than starting every message from scratch, which requires time and resources.

Summarize with AI — summarization of long conversations

Users can receive an AI-generated summary of long conversation threads with one click. This feature also provides a customer happiness score and recommendations on how best to proceed with the interaction. Users can easily loop in teammates for optimal collaboration and seamless transitions behind the scenes.