Genie9 Launches BigMind 2.0, Bringing Conversational AI to Cloud Backup Operations

Genie9 Ltd today announced the general availability of BigMind 2.0, a cloud backup platform for businesses that combines conversational AI administration, read-only WhatsApp monitoring, built-in compliance, and three-tier cloud storage. BigMind Ops lets teams manage backup infrastructure through natural language — create backup jobs, diagnose failures, generate reports, and manage compliance by typing instructions in plain English. The same AI extends to WhatsApp, giving administrators mobile access to backup status, device health, and file search with read-only security and full audit logging. The platform includes three storage tiers (Hot, Cold, Deep Freeze) that reduce cloud costs by up to 67%, plus WORM compliance and litigation hold built into the Professional plan. Pricing starts at $10/user/month with a 14-day f*********. A white-label partner program is available for MSPs and IT resellers.

New platform combines natural-language backup administration, read-only WhatsApp monitoring, built-in compliance, and three-tier cloud storage for businesses starting at $10 per user per month

Genie9 Ltd today announced the general availability of BigMind 2.0, a cloud backup platform for businesses that brings conversational AI, read-only WhatsApp monitoring, built-in compliance, and cost-optimized storage into a single product. The release is designed to help teams simplify data protection, reduce storage costs, and lower the operational burden of running backups.

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Conversational Backup Administration

At the center of BigMind 2.0 is BigMind Ops, a conversational interface for backup administration. Instead of navigating configuration screens, teams type instructions in plain language. A user can type “Analyze my computer and back up the important files” and BigMind Ops will scan the device, identify critical data, and create a backup job — with explicit confirmation required before any write action is carried out.

Other operations include diagnosing failed backups, generating compliance reports, creating data retention policies, managing user permissions, and searching backed-up files by name or content.

“Backup is essential, but running it is still far more complicated than it should be,” said Muayyad Shehadeh, CEO of Genie9. “BigMind 2.0 brings backup administration into the era of conversational software. Teams can ask for what they need in plain language, monitor the environment from anywhere, and stay compliant without layering on more tools.”

Read-Only WhatsApp Monitoring

BigMind 2.0 extends visibility into the backup environment through WhatsApp. The same conversational AI that powers BigMind Ops on the web is available in a WhatsApp conversation, giving administrators mobile access to backup status, device health, storage usage, and file search without opening a browser.

An IT administrator can message BigMind on WhatsApp when a backup fails overnight and receive the device name, error details, and affected files within seconds. An MSP managing multiple client environments can check on all of them from a single WhatsApp conversation.

WhatsApp access is strictly read-only at the system level. The AI cannot delete, modify, or create data through WhatsApp, even if asked. Account linking uses a one-time code generated from the web dashboard, every interaction is audit-logged, and organization administrators can enable or disable access instantly. File download links expire after 15 minutes and are single-use.

BigMind Ops on WhatsApp is included with all plans at no additional cost.

Three-Tier Storage

BigMind 2.0 includes three storage tiers — Hot, Cold, and Deep Freeze — allowing businesses to align storage cost with data access patterns.

• Hot Storage ($15/TB/month): Immediate access for daily working files
• Cold Storage ($8/TB/month): Lower-cost storage for quarterly archives
• Deep Freeze ($5/TB/month): Long-term archival for compliance records and historical data

By moving less frequently accessed data into lower-cost archival tiers, organizations can reduce storage costs by up to 67 percent compared with keeping all data in a single hot tier. BigMind Ops can automate this distribution based on rules set through natural language.

Built-In Compliance

For regulated industries, the Professional plan includes WORM (Write Once, Read Many) protection and litigation hold. Protected Mode provides software-enforced immutability that blocks deletion by all users, including administrators. Compliance Vault provides hardware-enforced immutability backed by AWS S3 Object Lock, meeting SEC 17a-4, HIPAA, FINRA, and SOX requirements.

Litigation hold allows legal teams to preserve data for active cases with full audit trails, case-based management, and controlled release — without requiring separate eDiscovery software. These capabilities help small and midsize teams meet regulatory requirements without a separate enterprise product.

Content Intelligence

Professional users also get AI Lens, BigMind’s content intelligence layer for images and documents. The system provides automatic content labeling, OCR text extraction, and face recognition across backed-up files.

For healthcare organizations, AI Lens Medical is available as a $15 per user per month add-on, adding a browser-based DICOM viewer with measurements, AI-assisted consultation tools, report generation, and patient organization. AI Lens Medical is intended for review and consultation workflows, not primary diagnostic use.

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