Gurobi Announces New AI Assistant to Provide Optimization Users with Instant Support and Resources

Gurobi Optimization, LLC, the leader in decision intelligence technology, is pleased to announce the launch of Gurobot, a new AI-powered expert agent integrated directly into the Gurobi User Portal. Gurobot is the first customer-facing application within the broader Gurobi Intelligence framework, which aims to make optimization more accessible, interactive, and innovative through trusted, explainable AI.

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Since an early version of Gurobot was released last year, it has evolved to deliver instant, expert-level assistance for user support, troubleshooting, licensing, and more. By combining the power of large language models with Gurobi’s vast knowledge base, Gurobot provides fast, reliable guidance while allowing users to escalate to human experts when needed.

The launch marks a key step in Gurobi’s commitment to combining optimization expertise with generative AI to improve the user experience and adoption of optimization technology—an ongoing effort that is showcased in the Gurobi Innovation Lab.

“Our mission is to make mathematical optimization as accessible and impactful as possible,” said Duke Perrucci, CEO of Gurobi Optimization. “Gurobot brings a new level of immediacy, clarity, and control to the user experience. It’s more than a support tool—it’s an extension of our commitment to innovation and customer success.”

In addition to providing immediate user support, Gurobot can answer technical questions, suggest modeling improvements, and help address common errors in real time. It also generates source-backed responses using Gurobi’s documentation and integrates with Gurobi’s support system to escalate complex issues seamlessly, offering an enhanced experience and faster time-to-resolution for both commercial and academic users.

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