Intelligent Contacts and Prodigal Partner to Bring AI-Powered Customer Interaction Analytics to Healthcare and Finance Teams

Intelligent Contacts, a leader in inbound / outbound omnichannel contact center solutions, has partnered with Prodigal, the pioneer of AI-powered consumer finance intelligence, to deliver solutions that help companies improve customer experience and increase revenue.

AiThority Interview Insights : AIThority Interview with David Lambert, VP & GM, Strategy & Growth, APAC, Medallia

For more than ten years, Intelligent Contacts has specialized in offering cutting-edge cloud-based communication and payment solutions for healthcare and finance. Its data-driven Intelligent Contact Center platform allows businesses to monitor and analyze customer interactions, helping operations teams boost productivity and enhance key performance indicators.

Prodigal’s proprietary AI Intent Engine is trained on more than 300 million consumer finance conversations. That deep industry expertise means businesses can uncover up-to-date insights they can’t get from a third party, driving customer strategies that increase revenue and identifying opportunities to improve agent effectiveness and reduce loss.

Using Intelligent Contacts and Prodigal together, teams can streamline workflows across their accounts receivables and lending operations, from contact center setup and management through payment arrangements and QA and compliance workflows, all the way into concrete, actionable insights to accelerate growth.

These solutions deliver benefits to every member of the financial process: borrowers, agents, managers, and businesses as a whole.

“Our partnership with Prodigal has already delivered tangible benefits to our clients and marks a significant advancement for the entire industry,” said Jeff Mains, CEO of Intelligent Contacts. “This is one of those unique collaborations where both companies’ technologies are enhanced. Every consumer interaction processed through our platform refines the behavior and intent models, making them increasingly accurate.”

Recommended:  Understanding Artificial Intelligence’s Role in Accelerating Africa’s Healthcare Momentum

“We’re continually identifying emerging technology that can not only make us profitable and more competitive in the marketplace, but also improve the quality of the financial services we provide,” said Ryan Matrisch, Director of Business Development for Pro Com Services. “Intelligent Contacts’ contact center platform works hand-in-hand with Prodigal’s AI-powered solutions to help us continue to deliver the level of service our clients have come to expect.”

“Our AI enhances operations and increases revenue by turning unstructured interactions into quantified insights about consumers’ financial health. It is the perfect complement for Intelligent Contacts’ drive to provide a seamless experience to underpin workflows,” said Shantanu Gangal, CEO and Founder of Prodigal.

Recommended: Is Your Beautiful Content Going into a Black Hole?

 [To share your insights with us, please write to sghosh@martechseries.com]