Kony DBX Teams up with Micronotes to Offer New AI Capabilities to Banks and Credit Unions

Kony DBX Customers Can Now Access Micronotes’ AI Solution to Engage with Digital Banking Customers, Validate Their Financial Needs, Improve Loyalty, and Generate Sales

Kony, Inc., the leading provider of digital banking and low-code platform solutions, and Micronotes, the leading provider of artificially intelligent marketing automation for digital banking, have teamed up to bring Micronotes’ advanced patented solution to financial institutions using the Kony DBX platform. Available immediately in all regions, the Micronotes’ solution will be fully integrated with Kony DBX to provide institutions with a seamless ability to engage with digital banking users in ways that advertising and chatbots cannot match.

Kony DBX announces new partnership with @Micronotes to provide AI solutions to help banks and credit unions to deliver innovative digital banking experiences & loyalty. @konydbx @kony

Micronotes’ cloud-based AI-driven solution leverages bank-held data to have relevant, personalized conversations with bank and credit union customers during online and mobile banking sessions. These conversations – which take just seconds – enable institutions to validate customers’ needs and make appropriate offers that generate qualified leads, which are automatically sent to the front lines for rapid and intelligent action.

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These interactions help institutions better understand their existing customer base and cross-sell financial services such as l****, CDs, and refinancing opportunities. Micronotes uses machine-learning algorithms to continually feed interview response data back into the system to train predictive models and increase targeting accuracy.

“We are pleased to partner with Micronotes to bring the benefits of the industry’s leading AI-driven marketing automation solution to our clients,” said Jeffery Kendall, executive vice president and general manager, Kony DBX. “The growing popularity of digital banking provides great convenience to consumers, yet also presents challenges for banks and credit unions seeking to engage with customers who don’t visit branches. Offering Micronotes’ solution is a game changer because it gives traditional banks and credit unions an edge against digital-only and challenger banks that already fully harness AI-driven analytics. Because Micronotes is used by organizations of all sizes, its state-of-the-art capabilities help level the playing field for institutions that use Kony DBX’s powerful digital banking platform.”

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Christian Klacko, COO and cofounder of Micronotes, said: “Kony has become a strong, fast-growing market leader by delivering outstanding products and solutions to its expansive client base. Now, those banks and credit unions can take advantage of Micronotes’ AI solution to validate customers’ needs and make appropriate offers that generate qualified leads and drive sales.”

Micronotes also provides other valuable banking services, including:

• Net Promoter Score® – NPS® survey capabilities are included with every Micronotes subscription, so bankers can run campaigns regularly to measure and improve customer loyalty.
• Managing attrition and delinquency – Micronotes’ machine learning predicts which profitable customers are at risk of leaving their financial institution, giving bankers the opportunity to initiate outreach. Micronotes also predicts which users are at risk of missing payments, enabling institutions to help customers work through financial difficulties and prevent loan losses.

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Kony DBX represents a major advancement to help banks and credit unions deliver frictionless digital experiences to customers across every point of interaction. Kony is the first vendor to provide pre-built, native and web apps along with a purpose-built digital banking platform for financial institutions. The Kony DBX platform builds on Kony’s digital expertise in multiple industries, with advanced technology solutions supported by an expansive partner network.

Kony has been named a “Leader” in The Forrester Wave™: Digital Experience Development Platform, Q2 2018 report and The Forrester Wave™: Low-Code Development Platforms for AD&D Professionals, Q1 2019. Kony has also been recognized as a “Leader” in the IDC MarketScape: North America Digital Banking Customer Experience Platforms 2019 Vendor Assessment Report. Kony is also a Callahan’s 2018 Innovation Series winner, and earned two top honors at the American Banker Digital Banking 2018 event: Runner Up for Best in Show and People’s Choice.

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