Language I/O Report Finds that Half of All Organizations Expect AI to Improve Global Customer Communication

New data shows 54% of leaders believe translation is the future of AI

According to new research from Language I/O, a global leader in AI translation solutions, most business leaders now see real-time translation as their most urgent AI need. The 2025 global study reveals that 54% of enterprises rank translation technology as their top AI priority, as companies struggle with accuracy, security and growing demand for seamless communication across languages.

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Language I/O, in partnership with Brandata, surveyed 1,089 business leaders across North America and EMEA (representing the U.S., Germany, the U.K., South Africa and Canada) to uncover how enterprises with 5,000+ employees are navigating these complex challenges. Key findings reveal:

• Language barriers significantly disrupt customer support (45%) and employee training (32%), impacting retention and operational efficiency.
• 34% already utilize AI tools for language tasks, 40% expect advancements in text-to-speech translation and 36% anticipate multilingual chatbots.
• As AI adoption soars, accuracy and cultural relevance remain top concerns for 35% of enterprises, alongside cost and security.

“This research confirms what we’ve been seeing across industries: language barriers are no longer acceptable in today’s global economy,” said Heather Morgan Shoemaker, founder and CEO of Language I/O. “As AI capabilities expand, business leaders recognize that real-time, accurate translation is essential infrastructure. Our technology enables companies to bridge language, opening up time to focus on what matters most: meaningful connections with customers and partners worldwide.”

AI is a top use case for translation, making human conversations more meaningful than ever before. That being said, nearly 60% of enterprises anticipate a collaborative future where AI enhances—not replaces—human expertise, emphasizing the need for a balanced approach. Consequently, collaborative AI models, instead of pure automation, will be the cornerstone of successful multilingual strategies and customer service.

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Language I/O’s real-time, business-accurate translation technology empowers Fortune 500 companies to communicate internally and externally in any language. By plugging directly into existing tools such as Salesforce, Zendesk, ServiceNow, and Microsoft Teams, Language I/O quickly generates accurate, brand-specific translations of user-generated content such as jargon, slang, abbreviations and misspellings. Its zero-trace and AI-enabled platform enables seamless multilingual communication over live chat, email, chatbots, social messaging, and more.

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