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Loomis Signs Agreement with Artificial Solutions

Loomis to increase customer experiences with the help of Artificial Solutions’ Teneo, as a step in their efforts to combine the physical and digital customer offering.

Loomis operates through an international network of more than 400 branches in more than 20 countries. Teneo is available in 86 languages and has an outstanding ability to transform customers’ digital experiences as it provides bot-builders with the most productive and scalable development platform in the marketplace.

“We are proud that Loomis, who is at the center of the payment ecosystem, are committed to deliver market leading conversational AI to improve satisfaction levels”, said Per Ottosson, CEO at Artificial Solutions.

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Artificial Solutions’ Teneo provide outstanding levels of automation, ROI and TCO:

ROI (Return of Investment)

Teneo transforms contact centers into a cognitive contact center to increases automation and accuracy of routing over 120,000 voice calls per month. $39M ROI: that’s what a global tech company benefits from adding Conversational AI to its IVR.

TCO (Total Cost of Ownership)

Using Teneo one large enterprise handle more than 400K conversations per month and 98 % of the tasks completed successfully. Only 3 people needed to build and maintain the solution.

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AUTOMATION

A European Telco built its own multilingual (English, Italian, French and German) voice assistant in under 9 months. The new digital brand ambassador handles over 2,000,000 dialogues per month and has achieved 40% higher resolution rates for automated flows.

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CUSTOMER EXPERIENCE

Completed dialogue flows have improved by 25% and there’s a +30 tNPS (transactional net promoter score) increase over chat channels and +18 tNPS over voice.

SPEED IN GO-TO-MARKET

It took less than 6 months to integrate Teneo in the complex architecture of one of the largest Telco’s, leveraging the already existing investments in Azure, Nuance, and Genesys.

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[To share your insights with us, please write to sghosh@martechseries.com]

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