Microsoft and Epic Expand Strategic Collaboration with Integration of Azure OpenAI Service

Microsoft Corp. and Epic announced they are expanding their long-standing strategic collaboration to develop and integrate generative AI into healthcare by combining the scale and power of Azure OpenAI Service with Epic’s industry-leading electronic health record (EHR) software. The collaboration expands the long-standing partnership, which includes enabling organizations to run Epic environments on the Microsoft Azure cloud platform.

This co-innovation is focused on delivering a comprehensive array of generative AI-powered solutions integrated with Epic’s EHR to increase productivity, enhance patient care and improve financial integrity of health systems globally. One of the initial solutions is already underway, with UC San Diego Health, UW Health in Madison, Wisconsin, and Stanford Health Care among the first organizations starting to deploy enhancements to automatically draft message responses.

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“A good use of technology simplifies things related to workforce and workflow,” said Chero Goswami, chief information officer at UW Health. “Integrating generative AI into some of our daily workflows will increase productivity for many of our providers, allowing them to focus on the clinical duties that truly require their attention.”

Another solution will bring natural language queries and interactive data analysis to SlicerDicer, Epic’s self-service reporting tool, helping clinical leaders explore data in a conversational and intuitive way.

“Our exploration of OpenAI’s GPT-4 has shown the potential to increase the power and accessibility of self-service reporting through SlicerDicer, making it easier for healthcare organizations to identify operational improvements, including ways to reduce costs and to find answers to questions locally and in a broader context,” said Seth Hain, senior vice president of research and development at Epic.

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Leading industry experts have highlighted the urgent need for health systems and hospitals to address intense pressures on costs and margins. Approximately half of U.S. hospitals finished 2022 with negative margins as widespread workforce shortages and increased labor expenses, as well as supply disruptions and inflationary effects, caused expenses to meaningfully outpace revenue increases.² Industry participants recognize that achieving long-term financial sustainability through increased productivity and technological efficiency is a mission-critical strategic priority.³

“The urgent and critical challenges facing healthcare systems and their providers demand a comprehensive approach combining Azure OpenAI Service with Epic’s industry-leading technology,” said Eric Boyd, corporate vice president, AI Platform, Microsoft. “Our expanded partnership builds on a long history of collaboration between Microsoft, Nuance and Epic, including our work to help healthcare organizations migrate their Epic environments to Azure. Together we can help providers deliver significant clinical and business outcomes leveraging the power of the Microsoft Cloud and Epic.”

When creating technologies that can change the world, Microsoft believes organizations need to ensure that the technology is used responsibly. Microsoft is committed to creating responsible AI by design that is guided by a core set of principles: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability. Microsoft is putting those principles into practice across the company to develop and deploy AI that will have a positive impact on society, taking a cross-company approach through cutting-edge research, best-of-breed engineering systems, and excellence in policy and governance.

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