Moveworks Introduces Enterprise Search with Agentic AI and Enhances RAG with Reasoning

Moveworks, the leading generative AI Copilot for employee support, today announced the launch of Moveworks Enterprise Search, a generative AI-powered enterprise search solution designed to make it easier for employees to quickly find the information they need and get back to what matters most.

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“Moveworks Enterprise Search aims to provide employees with accurate, up-to-date, and personalized answers, ensuring that enterprise search is no longer a pain point but a productivity driver.”

A recent survey of knowledge workers found that 49% of employees spend up to two hours every day trying to track down the information needed to do their jobs across hundreds of different applications. As a result, employees often struggle with fragmented information, leading to wasted hours and reduced productivity.

The arrival of Retrieval Augmented Generation (RAG) transformed enterprise search. But RAG systems have two critical shortcomings: accuracy and hallucinations. RAG systems are unable to understand and prioritize the trustworthiness of sources, and they can distort information. Beyond the primary issues with quality, organizations must also overcome challenges related to scale, permissions, integrations, business context, and visibility. Clearly, enterprise search needs to evolve beyond basic, homegrown RAG solutions.

Moveworks solves this with a new approach: agentic AI. Rather than treating enterprise search as a shallow, simplistic retrieval process, Moveworks Enterprise Search is dynamic, goal-oriented, and intelligent thanks to an agentic Reasoning Engine that’s able to understand employee goals, develop nuanced plans, and search across various business systems to return high-quality results.

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Other key features of Moveworks Enterprise Search include:

• Citations: Link to citations to help fact-check and verify results for accuracy to minimize hallucinations that distort information.
• Deep integrations: Connect Moveworks Enterprise Search to the most useful information repositories and add custom use cases for information retrieval from any system of record.
• Granular permissions & access controls: Ensure the right employees have access to the right information (and nothing more).
• Data volume & variety: Scale to support the large data volumes and variety of business objects that are commonplace in the enterprise.
• Robust analytics: Ensure stakeholders stay in the loop on adoption as well as usage, and make data-driven decisions on how to continuously improve the overall state of service for employees.

“By leveraging agentic AI, we’re solving many of the key challenges that basic RAG systems couldn’t overcome,” said Varun Singh, President and Co-founder of Moveworks. “Moveworks Enterprise Search aims to provide employees with accurate, up-to-date, and personalized answers, ensuring that enterprise search is no longer a pain point but a productivity driver.”

Moveworks’ core offering is its enterprise-wide Copilot, a solution that enables employees to find information, automate tasks, and be more productive from within the collaboration tools (like Microsoft Teams and Slack) that they already use today. Now, employees gain an intuitive web interface specifically designed to help them search for documents, insights, and information across the entire organization — all in one place. With Moveworks Enterprise Search, organizations can expect more up-to-date, accurate, and personalized answers that enhance workplace productivity and satisfaction.

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