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Shaker to Showcase New Virtual Job Tryout Contact Center Solutions at ICMI Conference

Mobile-First Employee Selection Assessments Are Enhanced by Machine Learning and Built on Nearly Two Decades of Data

Shaker, provider of market-leading pre-hire assessment technology, will showcase its Virtual Job Tryout Call Center Suite at the ICMI Contact Center Demo in Las Vegas, 12 November-14 November.

Shaker will demonstrate an improved suite of Virtual Job Tryouts designed to support high-volume hiring in contact centers. Based on the award-winning Virtual Job Tryout platform, the new suite features a convenient and easy-to-access mobile format, without sacrificing the platform’s immersive, engaging, and highly predictive qualities.

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Shaker’s award-winning solutions are available in Pre-Configured, Tailored, and Customized implementations. Virtual Job Tryout technology delivers a multi-method, multimedia, simulation-based evaluation experience that reports on essential performance drivers for contact center jobs, such as overall success, career stability, customer service, sales drive, reliability, and more.

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Mobile Virtual Job Tryout technology is available for four distinct call center jobs. Pre-Configured and Tailored Virtual Job Tryouts can be deployed with greater velocity and meet companies’ needs to quickly identify and keep the best contact center employees.

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Leveraging over 15 years of data, selection science, and proven results, Shaker designs evidence-based solutions to help companies reliably predict performance ahead of hires and eliminate bias in their selection processes. By employing objectives measures to predict candidate success, new hires are poised to be more productive and faster once they’re on the job.

Too much is at stake in finding top candidates. Talent leaders want ironclad, proven tools to identify people who will succeed, so their businesses will succeed. Shaker’s market-leading Virtual Job Tryout is the only pre-hire assessment that gives you powerful predictive insights and a preview of candidate performance, while also allowing your future employees a glimpse into your jobs and company.

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