NICE Actimize Empowers SURVEIL-X with Generative AI, Launching a New Era in Market Abuse and Conduct Risk Detection

NICE Actimize, a NICE business, today announced that its market-leading SURVEIL-X Holistic Conduct Surveillance solution is now integrated with Actimize Intelligence, powerful Generative AI capabilities designed to ensure accurate and timely detection of market abuse and conduct risks across every type of regulated employee communication, from emails and chats to traditional voice calls.

Also Read: Why multimodal AI is taking over communication

Created to address the growing complexities of financial crime and conduct surveillance, Actimize Intelligence Generative AI leverages large language models (LLMs) in order to understand the true context of communications, going beyond keywords and rules-based detection to differentiate between suspicious and non-suspicious communications, factoring in jargon, tone, sentiment and intent.

Chris Wooten, EVP, Vertical Markets, NICE said, “The integration of Actimize Intelligence and its generative AI capabilities into SURVEIL-X marks a significant leap forward in conduct risk detection and surveillance. Our proven AI technology and trusted SURVEIL-X surveillance solution empower compliance professionals to identify true risks with unprecedented accuracy and efficiency, while dramatically reducing the workload associated with false positives. With more than two decades of experience in financial services and a vast knowledge base, we are taking communications surveillance to the next level and delivering on the promise of AI.”

Additionally, financial services firms will be able to leverage Actimize Intelligence to:

• Eliminate false positives and detect true risks. Actimize Intelligence may reduce false positives by as much as 85 percent and detect up to four times more true misconduct risk than traditional rule-based surveillance systems.
• Expand global reach with multi-language surveillance. Actimize Intelligence’s multi-lingual AI understands and analyzes communications in 150-plus languages, and presents simple, easy-to-understand results summaries.
• Receive intelligent alerts with clear explanations. Actimize Intelligence does not just alert to suspicious communications, it explains what it found (e.g., insider dealing, market manipulation, collusion, aggression, or other types of misconduct), with precise explanations showing where and why the communications were identified as suspicious.

“Integrating AI-driven communication surveillance with trade and transaction monitoring is more than just an efficiency boost—it’s a game-changer for compliance. By seamlessly analyzing contextual patterns, AI unlocks deeper insights without adding operational overhead, transforming surveillance from reactive oversight into proactive risk management,” noted Vinod Jain, Strategic Advisor, Capital Markets, Datos Insights. “Surveillance is only as strong as the data it relies on. To bridge the gap between fragmented communications and trading oversight, firms must embrace holistic platforms that unify structured and unstructured data. Clean data isn’t just an advantage—it’s a necessity. AI is key to making it work.”

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SURVEIL-X, holistic conduct surveillance suite offers unparalleled risk coverage for buy- and sell-side firms, insurance companies, crypto exchanges, regulators and more, by enabling accurate detection and rapid, thorough investigation of market abuse, inappropriate sales practices, and conduct risk. SURVEIL-X also features the industry’s leading case management solution which provides the added benefits of built-in workflows to accelerate investigations, and automated trade reconstruction.

NICE Actimize SURVEIL-X is part of the Compliancentral platform which unifies communications and trading activity capture, archiving and surveillance in a holistic AI compliance platform for financial markets.

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