AI-based Platform provides real-time feedback to improve Motivational Interviewing
Ontrak Health , a leading AI-powered and telehealth-enabled healthcare company, announced a partnership with Lyssn, an innovative software platform that uses AI and natural language processing to enhance communication and outcomes between healthcare professionals and their members. The partnership will provide Ontrak Health Care Coaches with real-time analysis and feedback on the fidelity of Motivational Interviewing (MI) during coaching calls with members.
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Motivational Interviewing is a therapeutic approach that involves helping individuals explore and resolve ambivalence to change, leading to increased engagement and participation. Using Lyssn’s AI-powered platform, Ontrak Health Care Coaches will receive real-time feedback on their MI skills and alignment to gold standard best practices linked to positive client outcomes The real time input based on thousands of real sessions enables Care Coaches to adjust and improve their dialogue during member coaching sessions.
“This is a game-changer for Ontrak Health and our Care Coaches,” said Dr. Judith Feld, Chief Medical Officer of Ontrak Health. “The ability to receive real-time feedback and analysis on MI fidelity during coaching calls is a breakthrough approach to improving our coaching programs. We expect this to lead to better program engagement, improved satisfaction, and positive outcomes for our valued members and Care Coaches.”
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“We’re excited to partner with Ontrak Health to help improve the quality of their coaching programs,” said Dave Atkins, Ph.D., CEO of Lyssn. “Our research-backed platform and intuitive tools are uniquely positioned to measure MI against widely established fidelity standards. This unique partnership represents a paradigm shift in the sector, enabling Care Coaches to unlock valuable evidence-based insights and feedback to help members improve their quality of life and well-being.” Ontrak Health’s partnership with Lyssn addresses the importance of real-time feedback during coaching and efficiently improving our approach by measuring MI fidelity to our standards. By aligning adherence to MI during coaching calls, Ontrak Health can enhance member engagement and satisfaction, ultimately leading to better health outcomes and cost savings.
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