ParcelShield Holdings, LLC (“ParcelShield”) — the leading provider of technology-enabled predictive parcel tracking and patient engagement solutions for the healthcare industry — announces the availability of the ParcelShield® SmartView, a real-time communication platform that delivers patient-specific medication tracking data enhanced by ParcelShield’s proprietary artificial intelligence and machine learning technologies.
“Providing patients with the most accurate delivery information for their critical medication while capturing the patient feedback in real-time is an essential component of the patient journey; and doing this while retaining control of the pharmacy’s brand experience is just good business sense”
ParcelShield SmartView leverages carrier (UPS, FedEx, and USPS) and courier-specific tracking information with predictive analytics to display a comprehensive, intuitive, and actionable interface for recipients to track the delivery of their medication from the convenience of their smartphone. ParcelShield SmartView eliminates typical patient concerns like, when is the medication getting delivered, do I have the right tracking number, which website to visit to verify my information or how do I get a hold of my pharmacy to ensure there are no issues in getting the medication delivered.
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Consumers prefer to track their orders online and on their mobile devices, and they will check the delivery status multiple times per order. In today’s world, providing an intuitive, user-friendly communication platform is crucial. ParcelShield SmartView can trigger shipping notifications directly to the recipient via text or email and provides dynamic and up-to-date tracking information through an API or web-based user interface, all while maintaining the pharmacy’s brand experience.
“Providing patients with the most accurate delivery information for their critical medication while capturing the patient feedback in real-time is an essential component of the patient journey; and doing this while retaining control of the pharmacy’s brand experience is just good business sense,” said ParcelShield CEO Guillermo Sollberger. “Once the product has been shipped it does not mean that the pharmacy has to lose control of the patient experience. ParcelShield SmartView utilizes artificial intelligence and machine learning to provide up-to-date delivery status with an intuitive pharmacy branded website and sends proactive notification right to the patient’s mobile device via text or email. In addition, ParcelShield SmartView makes it simple for a patient to immediately communicate any concerns, allowing the pharmacy to immediately address the patient concerns and be resolved before it ever needs to be escalated. This protects and elevates the patient experience.”
ParcelShield SmartView provides real-time patient medication tracking information, a web-based user interface with notifications sent via text or email, and a fully branded platform to reinforce your pharmacy’s brand. ParcelShield SmartView makes it easy to customize the interface with your pharmacy’s logos, colors, fonts, brand messaging, and more. With fully configurable digital dynamic components, you can maintain brand continuity, reduce your operational costs, and protect your patient experience throughout the entire delivery journey.
Additionally, the healthcare provider’s customer support center will have access to a secure login portal to view the same information patients see, including all communications and delivery activities, improving communication, and enhancing the patient experience.
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