PartnerHero Acquires Summatti, an AI-Powered Conversation Analytics Platform

Leading customer operations outsourcing innovator PartnerHero has acquired Summatti , a conversation intelligence platform for an u********** amount.

“I’m excited to join forces with PartnerHero and bring our expertise and technology to their growing client base,” said Sid Bhambhani, chief executive officer of Summatti. “Together, we will accelerate our development and provide unparalleled solutions to clients in need of a better way to manage their CX operations.”

Recommended: ChatGPT’s Rival has Arrived: Hugging Face Introduces Open-Source Version of ChatGPT

Headquartered in Waterloo, Ontario, Canada, Summatti is an AI-powered conversation analytics platform for customer experience teams that automates the process of conversation review and surface real-time insights. Summatti’s founders, Sid Bhambhani, and Rashmi Bhambhani, will join PartnerHero full-time.

“The customer support industry has focused a lot on how AI can replicate and replace the work agents do,” said Piras Thiyagarajan, chief digital officer at PartnerHero. “We think AI can augment and enhance how humans interact with one another. We will use Summatti’s conversation analytics capabilities to expose customer insights and influence business health in a way that hasn’t been broadly accessible before.”

Summatti is an AI-powered conversation analytics platform that empowers CX teams with automated quality assurance and real-time conversation insights.

Latest Insights: AiThority Interview with Luke Butler and Laura Plunkett, Executive Director, Startup Engagement at Comcast NBCUniversal

PartnerHero is a provider of premium customer operations outsourcing, including customer support, trust & safety, content moderation, and quality assurance. The company has offices in the United States, Honduras, Romania, and the Philippines, and remote employees in dozens of additional countries.

Latest Insights: Transforming Cybersecurity: Google Cloud Launches Generative AI Model SEC-PALM

[To share your insights with us, please write to sghosh@martechseries.com]