Pivotree and Newmine Introduce First of Its Kind, AI-driven Returns Reduction and Supply-Chain Agility Offering

Retailers and consumer brands gain supply chain resilience and product returns reduction through the Pivotree and Newmine joint offering

Pivotree a leading provider of frictionless commerce solutions, announced its partnership with Newmine, a retail technology pioneer and developers of Chief Returns Officer to enhance supply chain agility and resiliency with new merchandise returns reduction joint offering.

Complementing Pivotree’s current supply chain portfolio, which includes Warehouse Management System (WMS) and Order Management System (OMS), with Newmine’s Chief Returns Officer provides retailers with the reasons for product returns, and a collaborative workflow in time to take corrective action. As a result, retailers can prevent future returns and reduce the burden on their supply chain.

“We know that high return rates have become one of the retail industry’s most expensive problems which is why the Chief Returns Officer® is the best proactive solution to solving this returns crisis,” said Jim Brochu, General Manager of Supply Chain, Pivotree. “Our work with Newmine allows us to address root causes driving returns to transform and reduce returns friction through the implementation of Digital AI Chief Returns Officer.”

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“Pivotree’s ability to take a holistic approach and solve complex commerce problems made them the ideal partner. With their retail, supply chain, and AI experience they bring disparate solutions together that deliver measurable benefits,” said Navjit Bhasin, CEO, Newmine. “We are excited to work closely with them and improve the performance of our customers.”

Newmine’s Chief Returns Officer Software as a Service (SaaS) integrates millions of enterprise-wide data points leveraging AI to analyze product, transactional, and customer feedback to detect returns anomalies and diagnose their root causes. Powering returns reduction for some of the industry’s most iconic retail brands including Gap, Old Navy, Athleta to name a few, customers have achieved an 18% reduction in returns when compared to the rest of the industry which saw more than an estimated 50% increase.

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As a global leader in frictionless commerce, Pivotree has the tools and expertise to deliver exceptional warehouse solutions.  Pivotree WMS is a feature rich WMS platform with robust technical architecture. It eliminates friction in warehouse operations by reducing costs and improving order fulfillments through inventory accuracy and increased operations performance visibility. The platform supports multiple brands, and warehouses with complex and varied business processes on a single, shared SaaS infrastructure.

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