PolyAI Selects Kong to Scale its API Infrastructure and Accelerate AI Innovation

Kong’s unified API and AI platform to help enable PolyAI to standardize, secure, and rapidly scale its enterprise agentic AI platform for developers

Kong Inc., a leading developer of API and AI connectivity technologies, announced that PolyAI, a premier provider of enterprise conversational AI, has selected Kong to help scale and unify its API infrastructure. This strategic collaboration empowers PolyAI to elevate its developer experience, introduce new API-driven capabilities, and build the foundation for agentic AI workflows.

With Kong Konnect, the unified API and AI platform, PolyAI has enabled a more robust customer developer experience and equipped engineering teams to take greater ownership of their services while maintaining stronger observability and governance. More than 200 enterprise customers use PolyAI’s Agent Studio to deploy AI agents that manage complex conversations across languages, channels, and markets at global scale, helping them improve customer experience, reduce operational costs, and unlock new revenue opportunities.

“As PolyAI scales to meet massive demand for enterprise-grade agentic AI, Kong gives us the infrastructure to leapfrog traditional development,” said Shawn Wen, CTO and Co-Founder at PolyAI. “This partnership helps us ship our agentic workflows and put the power of enterprise conversational AI directly into the hands of developers worldwide.”

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With self-service onboarding, API key generation, documentation, and analytics through Kong Konnect, PolyAI will offer a richer developer experience, both internally and for customers adopting its APIs. These enhancements, combined with new access to deeper CI/CD integration and automation, streamline API delivery and simplify day-to-day operations.

Kong Konnect also gives PolyAI the ability to track usage, implement tiered pricing models, and support API monetization, helping the company unlock new revenue streams. This better positions PolyAI to deliver richer, data-driven APIs that enhance customer experiences and enable seamless partner integrations.

“APIs are foundational to how modern enterprises operate and PolyAI needed to not only scale their APIs, but effectively manage them. With Kong, they have moved from a more fragmented infrastructure to a unified platform capable of handling over a trillion API calls and AI requests each day with the performance and governance a scaling business requires,” said Marco Palladino, CTO and Co-Founder at Kong. “Together, we share a vision for the next phase of innovation—where agentic workflows in conversational AI aren’t experimental, but operational, secure, and deeply connected to the systems that power the business.”