Predii Introduces Generative AI ‘Co-Pilot’ for Automotive Service and Repair Businesses

Predii 360™ Produces Reliable, Actionable Intelligence for Service Advisors, Technicians, Parts Counter People, Other Automotive Professionals Predii introduces generative AI “co-pilot” – Predii 360™ produces reliable and actionable intelligence for service advisors, techs, parts counter people and other automotive professionals

Aftermarket AI innovation leader Predii Inc. has introduced the industry’s first automotive AI “co-pilot” designed to augment and support automotive service and repair workflows. Predii 360 links breakthroughs in Generative AI with Predii’s 10-plus years of leadership in developing automotive-specific AI applications. The solution intelligently responds to automotive service and repair questions and produces reliable, actionable intelligence to enhance the efficiency and productivity of service writers, technicians, parts counter people, and other industry professionals.

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Predii executives will demonstrate Predii 360 during the AAPEX 2023 Show, Oct. 31-Nov. 2, in Las Vegas.

Predii 360 is designed to integrate optimally with custom service and repair data. Models are hosted in an isolated environment, protecting intellectual property, and enabling companies to innovate and commercialize new solutions using Generative AI.

“The future of the automotive industry is very quickly moving towards one-point-entry AI solutions that allow users to move beyond siloed information and interact with systems in a human-like manner,” said Predii Founder and CEO Tilak Kasturi. “Having an AI collaborator in the loop in expert-knowledge-dependent industries will become the norm very soon.”

Babak Hodjat, chief technology officer, AI, for global IT services and consulting provider Cognizant, said, “Predii has evolved into a well-known name in the automotive repair and service ecosystem, and Predii 360 shows very impressively why: This is combining thought leadership in AI with a profound understanding of the specific needs in the industry.”

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Predii 360 leverages multiple components within the company’s extensive technology portfolio:

• Predii AI Pipeline, which extracts features from billions of automotive service data points;
• Predii Intelligent Intent Response Network (IIRN), which understands industry specific intents of questions and responds by pulling in custom knowledge sources;
• Predii LLM, an automotive specific, fine-tuned Large Language Model that allows for use-case specific knowledge ingestion and retrieval framework.

Predii 360 responses are evaluated through Okareo, a product for teams using LLMs to detect and measure response accuracy and predictability.

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“We feel Generative AI will be revolutionary to the part look-up process in the aftermarket,” said Erik St. Pierre, co-founder and COO of PartsTech. “We are excited to see Predii build a solution that addresses very specific aftermarket use cases while protecting data integrity and IP.”

Tim Eisenmann, chief digital and product officer, American Tire Distributors, said, “ATD sees huge potential in collaborations with like-minded organizations that share our vision. We are excited about the possibilities with Predii’s solutions that would help our customers realize the value of their data through actionable insights.”

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