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Prime Healthcare and Steer Health Announce Strategic Partnership to Improve Patient Outcomes and Access to Care

Investments in digital tools and innovative communication solutions provide an improved patient experience

Prime Healthcare, an award-winning national health system, and Steer Health, an innovative AI enabled growth and automation platform, announced a strategic enterprise partnership to create a next-generation consumer engagement experience for Prime’s 45 hospitals and more than 300 outpatient locations in 14 states.

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“We are pleased to partner with Steer Health to design a network of care centered around patients”

Prime Healthcare has launched PrimeHealthNow, a platform designed to address new and evolving healthcare needs of consumers, focusing on creating easy access to convenient, affordable, and patient-centric care. The key strategies include utilizing state-of-the-art technology to improve access to care, enabling real-time feedback on patient experience, staff empowerment with simplified patient communication tools, and optimizing care delivery.

Goals of PrimeHealthNow include:

  • Improve access to same day care via Steer Health’s GetCareNow program, which includes making online reservations for Emergency Room visits, as well as Urgent Care and Primary Care appointments
  • Reduce healthcare costs by accelerating the closure of care gaps, ensuring that the right care is delivered to the right patient in the right place
  • Elevate digital interactions to at least 50 percent of all engagements, supported by exceptional human touch
  • Extend the reach and engagement capabilities of care teams and allow for patients to receive virtual care services in a way that is both personal and convenient

Prime Healthcare will leverage Steer Health’s comprehensive suite of consumer-centric digital engagement tools to support patients and their families, seamlessly guiding them across all health system services including emergency services, primary care, virtual care, outpatient and inpatient settings. Steer Health will help coordinate a personalized consumer experience to support the entire patient journey using its artificial intelligence-enabled conversational texting, live customer navigation, and patient-centered 24/7 virtual care.

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The strategic aim of PrimeHealthNow, in addition to better health outcomes and lower cost of care, is to ensure patients feel known and valued whenever they engage with Prime Healthcare.

“The Prime Healthcare team has the vision, passion, and ingenuity to transform healthcare and design processes from a consumer perspective,” said Sridhar Yerramreddy, founder and CEO of Steer Health. “We are proud that Steer will play a part in bringing Prime’s physician-led, patient-centered vision to life. This work will impact millions of patients across the country and establish a new standard for consumer-centered care.”

“We are pleased to partner with Steer Health to design a network of care centered around patients,” said Dr. Kavitha Bhatia, Chief Medical Officer of Strategy at Prime Healthcare. “Steer Health’s innovative offerings will help us improve operational efficiency so that our caregivers can focus on what they do best: providing high quality patient care. Steer Health’s emphasis on personalized relationship-based outreach sets it apart and made it clear that Steer Health was the right partner for us.”

Prime Healthcare will deploy Steer Health’s full suite of products across all its hospitals and medical groups to ensure expanded access to services, ultimately improving health equity, patient and provider experience, and quality of care.

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