RWS’s machine translation technology helped Roland translate over 20.5 million words across 50 language combinations in first six months
Language Weaver, the AI-driven machine translation technology powering enterprise and government, has partnered with Roland Corporation, the Japan-based manufacturer of game-changer electronic musical instruments and multimedia products for music lovers and creators, to provide high-quality and secure business translation.
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With customers all over the globe, Roland has partnered with Language Weaver to deploy its industry-leading translation software to improve the accessibility and speed of the music manufacturer’s communications with customers and internally.
In the first six months Roland has fielded nearly 300,000 translation requests and translated over 20.5 million words across more than 50 language pair combinations.
Language Weaver, part of the RWS Group, uses a combination of cutting-edge machine learning, advanced artificial intelligence capabilities and linguistic expertise. The platform is now providing highly accurate, real-time translation to match Roland’s internationally renowned products, services and customer care.
The partnership is accelerating Roland’s ability to unlock a seamless user experience. In particular, Language Weaver is being utilized to deliver a consistent and cohesive post-purchase support experience from country to country and guarantee effective communication with customers.
Roland is now also harnessing Language Weaver’s technology to improve its internal communication between product engineers, designers, and decision-makers around the world. Real-time translation is quickly enabling internal communication across countries, effectively removing language barriers and improving operations.
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Language Weaver has had a successful start to 2023 with a growing client roster, which includes global brands such as Coca-Cola Europacific Partners and Best Buy Canada, as well as clients in the legal, finance and life sciences sector.
Paul McCabe, Vice President of Global Customer Experience at Roland Corporation, said: “We’re incredibly proud of our products, services and customer care at Roland and have consistently looked for means to improve since our founding in 1972. We’ve sought enterprise-grade translation services and partnered with Language Weaver to speed up our internal processes to provide an even higher standard of customer care. We’re thrilled to have a language translation partner on board who is as committed to quality as we are.”
Mihai Vlad, General Manager at Language Weaver, said: “Speaking to businesses day-in-day-out, we understand the issues global organizations face when it comes to translation – both in terms of accuracy and security. We’re proud to be working with Roland, to streamline their customer and internal communications with our industry-leading machine translation technology.”
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