Samesky Health Launches AI-Powered Capability, Enabling Rapid Innovation Within Its CultureGuide Platform

SameSky Health Inc. announced the launch of its new AI-powered capabilities within its CultureGuide platform, enabling rapid expansion of the platform’s natural language processing and machine learning capabilities, and enabling further personalization of culturally tailored experiences for health plan members.

Abner Mason, founder and CEO of SameSky Health said, “We have a moment of opportunity, where the impact of technology on healthcare is increasing dramatically, and as part of that, we need to build solutions with a health equity lens, ensuring that they are accessible, relatable, and work for the intended end users.”

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The SameSky Health process for developing equitable AI includes identifying and mitigating potential biases; understanding the interpretations and decisions being made from algorithms; ensuring that data is being used in accordance with informed consent; and, understanding the impact it will have on intended users.

“We are continuously innovating to drive better outcomes for our health plan partners and their members,” said Josh Siegel, chief technology officer for SameSky Health. “Our new AI-powered capabilities within the CultureGuide platform enable us to rapidly progress innovations such as cognitive interactive voice response, analyzing context and better understanding inbound voice and texts from health plan members, and accelerating the development of new content using our cultural methodology to create greater personalization around preferences and behaviors.”

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