Online printer ushers in a new era of personalized print configuration
Innovative commercial printer Smartpress.com unveiled their newest foray into AI with Smartpress Intelligence. The groundbreaking proprietary tool helps clients configure print projects, offers expert recommendations and provides real-time pricing, proving the sustainable printer is committed to making print accessible to everyone regardless of expertise level.
A Smarter Tool for Better Print
Leveraging content from Smartpress’ support resources, blog articles, product pages and employee-curated information, Smartpress Intelligence uses that knowledge to apply context, make decisions and remove the guesswork for clients trying to parse through the digital printer’s complex and varied offerings.
“Smartpress Intelligence gives our customers the freedom to self-guide their product selections, configurations and see immediate pricing quotes,” said Smartpress Vice President Matt Chapman. “It’s perfect for those who prefer the DIY approach.”
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What can Smartpress Intelligence do?
- Provide product and print recommendations per specific use cases.
- Understand product configuration options to customize projects appropriately.
- Combine a large language model and general printing knowledge with Smartpress-specific information to ensure accurate recommendations.
- Track price quotes so clients can compare options in real time.
“This next big chapter in the Smartpress story shows we’re innovating without ever losing the human touch that defines our company culture,” said Chapman. “This launch doesn’t change our core belief in world-class, human-centered customer service. It simply frees up our teams to devote more time and personalized service to our clients’ complex jobs, distribution needs and multi-product orders.”
Smartpress Intelligence also keeps a history of client chats so Smartpress’ customer service team can monitor and improve responses, blending digital and human technology to improve the overall experience.
[To share your insights with us, please write to psen@itechseries.com]
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