Teleperformance, a global leader in digital business services announced it was recognized at the Asian Experience for its use of generative AI to enhance customer care in the travel and hospitality industry.
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Teleperformance travel and hospitality services were honored in the Digital Experience of the Year category for leveraging Teleperformance’s proprietary TP Gen AI platform to help a leading global hospitality company reduce call handling and hold times, and improve customer satisfaction.
Launched by Teleperformance, TP GenAI is a comprehensive suite of generative AI tools to seamlessly empower organizations to rapidly and precisely pinpoint customers’ needs and pain points across various touchpoints. It allows customer care agents to accelerate response times and focus on customers’ needs with greater empathy. Teleperformance is also embedding TP GenAI to optimize its internal back office and support functions including HR, Recruitment, Finance, IT and Training.
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Teleperformance is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. With more than 410,000 inspired and passionate people speaking more than 300 languages, the Group’s global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment.
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