TrackVia Launches Next Generation of Its AI-Ready Field Operations Platform

TrackVia IRIS, enterprise AI connectivity, a rebuilt Android application and a modernized user experience expand how organizations run, understand and improve mission-critical operations

TrackVia announced a significant expansion of its Field Operations Intelligence platform, introducing new artificial intelligence capabilities, enterprise AI connectivity, a rebuilt Android application and a modernized web experience designed to help organizations run complex, mission-critical operations more effectively.

TrackVia serves organizations across industries including construction, facilities and property management, manufacturing, gaming, healthcare, hospitality, education and government. These are environments where operational work is complex, constantly changing and often too specialized for traditional off-the-shelf software.

Field teams are under more pressure than ever. Today, there are roughly three open skilled-trade jobs for every qualified worker available to fill them, according to an August 2026 Lightcast analysis. That workforce gap is colliding with rising expectations for faster service, greater productivity and tighter margins, even as the work itself becomes more complex.

TrackVia helps organizations meet that challenge by connecting the people doing the work, the workflows that run the operation and the data needed to make better decisions. Now, TrackVia is bringing artificial intelligence directly into that operational environment, allowing organizations to gain more insight from the systems and processes they already rely on every day.

“Our customers have spent years building incredibly important processes and operational knowledge into TrackVia,” said Aylin Basom, Chief Executive Officer of TrackVia. “Our opportunity now is to help them unlock even more value from that foundation. We want TrackVia to be the place where operational work, operational data and operational intelligence come together.”

“This is much bigger than adding an AI feature,” Basom continued. “We are investing across the entire TrackVia platform, including AI, mobility, user experience, integrations and enterprise readiness. We are making TrackVia easier to use, more intelligent and more powerful so our customers can not only run their operations, but increasingly understand, improve and transform them.”

Introducing TrackVia IRIS: AI for Operational Intelligence

At the center of TrackVia’s AI strategy is TrackVia IRIS, the company’s artificial intelligence layer for operational intelligence. Now users can ask questions about their operational data using natural language and receive answers directly within TrackVia. Instead of navigating multiple dashboards or waiting for someone to analyze the data, users can now ask questions about the information already available to them and get the insight they need more quickly.

TrackVia IRIS is designed with enterprise controls in mind and respects TrackVia’s existing permissions model, meaning users can only access information they are already authorized to see.

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Connecting TrackVia to the Enterprise AI Ecosystem

TrackVia is also introducing support for Model Context Protocol (MCP), enabling organizations to securely connect TrackVia with AI platforms and assistants they already use, including Claude, ChatGPT, Microsoft Copilot and Gemini.

Through MCP, organizations can connect their TrackVia operational environment with the AI tools they choose, creating new possibilities for querying information, building applications, improving workflows and making operational data more accessible across the business.

“With the new MCP capabilities, I was able to build and refine a new fleet management application in just 20 minutes,” said one TrackVia customer.

This approach allows TrackVia to remain the operational system of record while giving customers greater flexibility in how they adopt and use AI.

Built for the People Doing the Work

TrackVia’s investment extends beyond AI. The company has also rebuilt its Android application on a modern technical foundation, delivering improved performance, reliability and usability for employees working in the field.

TrackVia has long enabled field teams to continue working even when connectivity is limited or unavailable, an essential capability for organizations operating at construction sites, facilities, manufacturing environments and other remote locations. The new Android experience brings TrackVia’s modernized interface to mobile users and establishes a stronger foundation for continued innovation across both Android and iOS.

For organizations with employees working across job sites, facilities, plants and other distributed environments, mobile technology is not simply an extension of the operational platform. It is often where the work actually happens.

A More Modern, Intuitive TrackVia Experience

TrackVia is also rolling out a refreshed web experience developed in response to customer feedback. The redesigned experience provides simpler navigation and a more intuitive interface while preserving one of TrackVia’s core advantages: the ability to configure technology around the way an organization actually operates.

Organizations should not have to redesign complex operations around rigid software. TrackVia allows customers to build and evolve operational applications around their own processes, helping them respond as requirements, teams and business conditions change.

The modernized experience makes TrackVia easier for new users to adopt while giving existing customers a stronger foundation for increasingly sophisticated operational workflows.