Truepic and Recall Results Partner to Innovate Product Recall with Image Authentication Technology

Recall Results leverages Truepic’s Vision platform to increase product recall efficiency, reduce fraud, and enhance consumer protection in the AI era.

Truepic, the enterprise leader in image authenticity, and Recall Results, a leading provider of comprehensive recall management and support services, are proud to announce a strategic partnership that deploys image authentication technology to innovate product recalls in the AI era. Deploying Truepic’s Vision platform throughout the recall management process powers Recall Results’ increased operational efficiency and strengthens fraud mitigation. This partnership highlights the importance of integrating media verification into digital business processes to improve efficiency and mitigate risk in the ever-evolving AI and digital landscape.

Truepic’s flagship platform, Vision, utilizes advanced fraud prevention technology that empowers Recall Results to remotely verify the authenticity of consumer-submitted images with unmatched precision and analyze legitimate claims. Impacted consumers can now easily capture the required photos of defective or recalled products to complete their online registration. This innovative approach addresses the growing challenge of fraudulent registrations in the recall industry, which have recently surged due to increasingly sophisticated and accessible AI and editing tools.

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Elevating Recall Standards with Image Verification Technology
With Truepic’s technology, Recall Results offers a groundbreaking solution that helps protect manufacturers from the costly effects of fraud while streamlining verification and registration processing to better assist consumers. The Vision platform performs a rigorous assessment to authenticate submissions and eliminate false claims with over 35 checks across 12 fraud categories. Model and serial number matching of the recalled product, location verification, and image analysis occur within a fully digital workflow so claims can be adjudicated faster.

“Our partnership with Recall Results makes product recall processes faster, more secure, and easier for both businesses and consumers,” said Craig Stack, President and Founder at Truepic. “By implementing virtual inspection software, legitimate claims can be verified quickly and remotely while safeguarding against fraud. Truepic Vision ensures more efficient recalls, reduces operational costs, and helps deliver the right resolution without unnecessary delays. Together, we’re leveraging advanced technology to simplify and accelerate product recall operations.”

“The partnership with Truepic represents a significant advancement in recall management,” said John McFerron, CEO of Recall Results. “By integrating image authentication technology to existing fraud protection measures, we’re not only enhancing operational efficiencies but also strengthening client support and trust. This collaboration also reflects our commitment to leveraging innovative solutions and pursuit of best practices.”

A Shared Commitment to Consumer Protection
As a leading provider of product recall solutions, Recall Results has helped brands uphold product safety and consumer welfare commitments during recalls. Partnering with Truepic provides an additional layer of accuracy, security, and operational efficiency throughout the recall process. Verifiable photos and videos submitted through Truepic Vision allow the owners of defective or dangerous products to prove malfunction and ownership more effectively. This facilitates faster resolutions without unnecessary procedures, ultimately enhancing consumer protection and safety protocols.