Upland Delivers Award-Winning AI Knowledge Management Solutions to Drive Productivity

Upland RightAnswers named to the 2024 KMWorld AI 100 list for top knowledge management companies leveraging AI

Upland Software, a leader in AI-enabled cloud software for digital transformation, today announced, for the second year in a row, Upland RightAnswers has been named to the 2024 KMWorld AI 100, recognizing the top knowledge management companies leveraging the power of AI and other innovative software. This achievement supports Upland’s extensive efforts in AI, integrating the technology into products across its portfolio, along with internal initiatives to responsibly support the company and its customers on their AI journeys.

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“AI has made tremendous advancements in recent years. Early on, our leadership team recognized the need to focus on AI’s potential and approach these opportunities methodically. Clear focus and strategy are crucial,” said Dan Doman, Chief Product Officer at Upland Software. “At Upland Software, we recognize the significant impact AI is having on our customers and our business. We’re excited to receive this recognition from KMWorld as further evidence of our commitment to delivering a coherent, innovative, and relevant AI strategy for our customers in this evolving landscape.”

As a leader in AI knowledge management, RightAnswers streamlines information creation, access, and maintenance. Leveraging AI search and content generation, it integrates knowledge sources, provides AI-powered answers to agents, simplifies article creation, and empowers self-service initiatives through APIs and portals. In addition to the RightAnswers AI initiatives, Upland is adding AI functionality throughout its product portfolio and leveraging the technology in partnerships with Salesforce, Microsoft, and IBM.

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“It’s easy to become overwhelmed, even awestruck, at the amount of information about AI, particularly GenAI, thrown at us on a daily basis,” said Marydee Ojala, Editor-in-Chief of KMWorld. “The ability of AI technologies to process vast amounts of data, recognize patterns that humans can’t see, and generate new knowledge and insights boggles the imagination. We at KMWorld are excited about the potential of AI to provide innovative KM solutions across the entire enterprise.”