USAN has achieved the AWS Generative AI Competency, recognizing USAN’s proven expertise in delivering high-impact generative AI solutions built on AWS to transform customer experience and drive measurable results across enterprises.
USAN, an Amazon Connect Delivery Partner with over 30+ years of contact center expertise, announced that it has achieved the Amazon Web Services (AWS) Generative Artificial Intelligence (AI) Competency. This specialization recognizes USAN as an AWS Partner that helps customers and the AWS Partner Network (APN) drive the advancement of services, tools, and infrastructure pivotal for implementing generative AI technologies.
Achieving the AWS Generative AI Competency differentiates USAN as an AWS Partner that has demonstrated technical proficiency and proven customer success supporting enterprises in transforming customer experience and unlocking real-time operational intelligence.
USAN possesses the experience and expertise demonstrated through successful projects addressing customer challenges using generative AI solutions. These solutions enable digital transformation strategies for augmenting the customer experience, delivering hyper-personalized and engaging content, streamlining workflows, and delivering actionable results powered by generative AI technology from AWS.
“Achieving the AWS Generative AI Competency underscores that USAN is equipped to help enterprises apply AI in successful, high-return projects,” said Farid Shenassa, Chief Technology Officer at USAN. “Using AWS, we are driving better customer experiences, richer insights, and more efficient operations.”
The AWS Competency Program aims to assist customers in connecting with AWS Partners who possess extensive knowledge and technical expertise in using AWS technologies and best practices to adopt generative AI. These AWS Partners facilitate the seamless integration and deployment of AWS-based solutions to meet the unique needs of all customers, from startups to global enterprises.
Driving Measurable Results for Enterprise Customers
Across industries, USAN has delivered significant AI-driven impact, including:
- Containment rates of up to 89% for self-service chatbots
- Personalized agent coaching insights based on analysis of 100% of customer interactions
- 98% accuracy in fields filled during voice conversations
- Post-call categorization of customer intent generated in seconds
“Generative AI represents a new era in customer experience,” said Matthew Storm, CX Evangelist at USAN. “Our competency achievement demonstrates that USAN brings speed and specialization to every contact center customer with a proven delivery model necessary to turn generative AI into sustainable business value.”
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