VideaHealth Names Veteran Healthcare Leader as VP of Customer Success

Jeremy Kean joins the leading customer-centric dental AI company to drive hyper-growth

VideaHealth, the leading dental diagnostic AI solution, announced the addition of healthcare veteran Jeremy Kean as vice president of customer success. Kean brings more than 20 years of customer success experience to the company’s executive team, including successful tenures at WebMD and HealthSparq, where he successfully built and managed customer success teams that grew more than 700%.

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“Jeremy’s expertise in designing and implementing customer success programs at impressive healthtech startups in the hyper-growth stage is the perfect addition to our team, so we continue to deliver the transparent, seamless experience our customers deserve.”

VideaHealth, which secured FDA clearance in mid-2022, is already on track to be in hundreds of practices by the end of the year, with a total target of more than 7,500 supported practices by late 2023. As VP of customer success, Kean will lead the team focused on client implementation and onboarding, user support and account management, as well as growing and nurturing customer relationships.

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“We are committed to delivering AI solutions purpose-built for dentists that augment their clinical expertise with evidence-based, concurrent X-ray reads without adding any steps to their workflows,” said Florian Hillen, founder and CEO of VideaHealth. “Jeremy’s expertise in designing and implementing customer success programs at impressive healthtech startups in the hyper-growth stage is the perfect addition to our team, so we continue to deliver the transparent, seamless experience our customers deserve.”

“VideaHealth is using AI in such an exciting and unique way in that it has an immediate impact in dental-patient engagement as well as for the dentists to support immediate, chair-side decisions,” said Jeremy Kean, VP of customer success at VideaHealth. “Customer success in healthcare is particularly important because organizations that don’t have proper customer success infrastructure are missing out on the strategic value in measuring client satisfaction – bringing that back to the organization to help enhance and further the product to make it even more impactful.”

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