VitalHub Announces Novari Health AI-Enhanced Referral Management Deployment

Vitalhub Corp. announced that Novari Health, a VitalHub company, and Niagara Health are building upon an existing partnership by implementing Novari’s Medical Imaging Requisition Management (“MIRM”) and eRequest referral management technologies across the Niagara Region.

Novari’s MIRM and eRequest technologies will be implemented at all of Niagara Health’s sites including Fort Erie Complex and Urgent Care Centre, Marotta Family Hospital, Niagara Falls Hospital, Port Colborne Complex and Urgent Care Centre, and Welland Hospital.

The Novari referral management and central intake technology will be deployed to more efficiently manage the receipt, processing, workflows, and wait list management associated with inpatient and outpatient community referrals for medical imaging modalities and ambulatory clinics such as urology, plastics, orthopedics, and others. Central intake models have been proven to improve patient access to care and the efficiencies of healthcare organizations by centrally receiving, triaging, and routing referrals to the most appropriate clinical setting, with the shortest wait time and as close to the patient’s home as possible. The technology is being configured to accommodate unique workflows for each modality and eliminate risks and inefficiencies inherent in paper-based processes.

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The Novari technology is being enhanced by Novari AI Transcription, a new artificial intelligence capability that improves referral accuracy and processing efficiency by pre-populating data fields, detecting multiple referrals within a single document, and verifying patient information against existing records. The AI feature is designed to help remove manual processes by automating the intake, extraction, and processing of referral documents. As a result, staff who were previously manually transcribing referrals can be freed up to do higher valued work.

Novari technology also includes available AI-enhanced analytics that provide real-time data on patient wait times, helping organizations enhance resource utilization, identify workflow bottlenecks, and improve operational efficiency.

The project involves tight integration with Niagara Health’s Oracle Health (Cerner) electronic health record system. Novari technologies complement and integrate with many hospital information systems (e.g., Epic, Meditech, Oracle Health, etc.), electronic medical record systems (e.g., Accuro, etc.), PACS systems (e.g., AGFA, GE Healthcare, Philips, etc.), and others.

Healthcare systems around the world struggle with human healthcare resources shortages, aging populations, and ongoing financial pressures. To help offset these challenges, Novari Health provides state-of-the-art referral management, central intake, and wait list management solutions. These systems streamline the management of wait lists for medical imaging, surgery, mental health, diabetes, and other clinical services that have experienced unprecedented backlogs in recent years.

“Implementing Novari’s referral management solutions is an important step in advancing Niagara Health’s digital transformation strategy. By centralizing requisition intake, automating workflows and supporting standardized waitlist management, we are improving triage accuracy and communication – ultimately strengthening our ability to deliver timely, coordinated care across all sites,” said Sonali Kohli, EVP Digital Transformation and Chief Information Officer, Niagara Health.

“Over the last few years, Novari has played an important role in Niagara Health’s successful digital modernization journey. This next step will transform the referral processes and improve access to care for patients in the Niagara Region,” said John Sinclair, President & CEO, Novari Health.

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