Writer Launches New Features, Offering Enterprises Data-to-Desktop Generative AI

Writer, the generative AI platform for enterprises,announced new product features to deliver its enterprise customers the highest levels of accuracy, security, privacy and compliance, from data sources to all the surfaces where people work. These include its self-hosted LLM, which gives customers the ability to host, operate and customize their LLM on-premises or in their own cloud service, and Knowledge Graph, which allows customers to snap into and index any data source, from Slack to a wiki to a knowledge base to a cloud storage instance.

Enterprise leaders now realize the competitive advantage of implementing generative AI across their businesses, but they’re also witnessing the risks that come from using free chatbots like ChatGPT, such as the creation of incorrect content and leakage of sensitive data. Technologists and government officials are calling for regulations and even AI moratoria on these tools until these concerns can be addressed. Writer has already solved these problems, and is being deployed across highly-regulated industries, including technology, healthcare and financial services for customers like Intuit, UnitedHealthcare, and Northwestern Mutual.

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“Our customers don’t need to generate creative stories and sonnets — they need to protect their data, brand and reputation,” said May Habib, CEO and Co-Founder of Writer. “That’s why we’ve given them the ability to completely control their LLM, from what data they can access to what data they use to where that data is stored. There’s no other generative AI on the market that meets our security and privacy standards.”

Self-hosted LLM
The Writer self-hosted LLM empowers enterprises to integrate generative AI into their workflows while ensuring privacy and security by making Palmyra, the Writer family of proprietary LLMs, available to host, operate and customize. Customers can:

• – Build custom applications without API limitations;
• – Have ownership over how their LLM is used, configured and updated;
• – Avoid API outages or rate limits;
• – Retain data on their network and eliminate the need to share data with a third-party; and
• – Get faster response times and lower latency.

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Knowledge Graph
Knowledge Graph helps enterprises integrate data into the Writer platform, from critical knowledge sources such as wikis, knowledge bases, cloud storage platforms, public chat channels and more. Customers can:

• – Fact-check claims, conduct research and ask questions in real-time, right from where employees work;
• – Support a wide range of file types, including text, image, video, audio, PDFs, PowerPoints, CSVs and more;
• – Integrate with databases and popular apps such as Discord, Google Drive, Mongo, Notion, S3 and Slack; and
• – Keep data completely isolated from that of other companies and self-host.

“Marketers are being asked to do more with less in the moment. I don’t think that’s the right way of looking at it. I’ve been on a mission to help my team be more efficient … not so we can do more, but so we can get more out of the work we do,” said Latané Conant, CMO of 6sense. “Between rebranding content in a post-acquisition cutover, transforming our eBooks to address vertical audiences, and infusing product documentation with our brand voice, Writer has helped us get a ton of leverage from generative AI and increase our output by 50%. I’m excited about the new features in this Writer release, from Knowledge Graph to upload anything to the Mac app, which will help us scale our efforts even more.”

Enterprise AI Everywhere People Work
Other product updates include:

• – Mac app: Access Writer functionality (in-line suggestions and commands to create, edit and govern content) from apps on your desktop.
• – Commands: Access Writer generative AI templates or free-form prompt with a simple, in-line command menu in real time.
• – Upload anything: PDFs, docs, PowerPoints and more can be easily uploaded to Writer. Use the chat functionality to query and generate content based on important files.

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