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Healthcare IT Leaders And Voyce Bring Real-Time Language Interpretation To COVID-19 Contact Tracing

Healthcare IT Leaders has partnered with Voyce, a technology-driven company committed to helping people face language barriers, to enable multilingual support for its COVID-19 contact tracing services. Voyce provides real-time, on-demand access to its network of professional and medically trained language interpreters who offer interpretation in 238 languages and dialects, including American Sign Language.

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The Healthcare IT Leaders solution provides omni-channel communication support through phone, email and text on a cloud-based case management platform. Trained contact tracers provide individualized case investigation to monitor the contacts of COVID-19 infected persons.

When a case requires outreach to a non-English speaker, contact tracers utilize Voyce language interpretation services to communicate in the contact’s preferred language. Healthcare IT Leaders’ contact tracing clients include large corporations, major colleges and schools and school districts, including the Boston Public Schools.

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“Contact tracing is a critical tool to help organizations manage the spread of COVID-19. Voyce enables us to conduct meaningful, real-time conversations in multiple languages, greatly enhancing the level of service that we are able to provide,” said Bob Bailey, Managing Principal, Healthcare IT Leaders.

“Addressing potential exposure to COVID-19 is more easily done when people are able to effectively communicate regardless of language spoken,” said Andrew Royce, CEO of Voyce. “We look forward to working with Healthcare IT Leaders to help keep people safe and healthy by providing information that is timely and communicated across hundreds of languages.”

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