New service offering bridges the language gap for non-English-speaking patients, who make up approximately 1 in 5 virtual visits
LanguageLine Solutions, the global leader in on-demand language access, and Mend, a leading telemedicine and AI-powered patient-engagement platform, have announced a partnership to expand access to virtual health services. Mend users will now be able to seamlessly access language support in more than 240 languages when faced with a language barrier. The service will be available 24 hours a day, seven days a week.
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Mend’s all-in-one patient engagement solution is the easiest-to-use telehealth platform on the market. Its comprehensive features focus on simplicity and efficiency that help healthcare organizations incorporate virtual care into their workflow while prioritizing patient and provider needs.
Mend’s new integration with LanguageLine enables on-demand, one-touch access to more than 15,000 professional, medically trained interpreters in 240-plus languages. Interpreter connections are made immediately, with no appointment necessary. The user simply clicks a button and an interpreter enters the call within seconds.
The LanguageLine integration expands Mend’s service options by improving the patient experience with an “always-on” language-access solution. It creates a single-screen experience on Mend’s HIPAA-compliant platform. Providers and patients can be confident that all features, including interpretation services, prioritize patient privacy.
“One in five U.S. residents speaks a language other than English at home. Mend’s integration with LanguageLine will improve communication with these patients,” Mend CEO and Co-Founder Matt McBride said. “On-demand interpretation lowers the risk of misunderstanding and misdiagnoses, and increases a patient’s adherence to treatment plans. Interpreter assistance can also increase compliance, staff productivity, and most importantly, positive health outcomes and patient satisfaction.”
“As telemedicine gains critical mass, it’s absolutely essential that it be inclusive of everyone – especially the most vulnerable among us,” LanguageLine President and CEO Scott W. Klein said. “Mend is an immensely popular platform, which makes the addition of on-demand interpretation a very important step in the narrowing of health disparities. We are extremely excited about this collaboration and look forward to a bright future with Mend.”
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