Orb Health And Redox Partner To Increase Patient Access Care Management For Providers

Orb Health, the enterprise patient access and virtual care management company that unlocks care capacity for health systems, has announced a partnership with Redox, the industry-leading electronic health record (EHR) integration solution. Through this partnership, Orb Health has enabled an EMR-connected, AI-based intelligence layer that dramatically improves its inbound and proactive outbound service scalability and capabilities as they act in the name of their provider customers.

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“The key to effective care management is the ability to understand the unique nature of each patient’s care situation and manage it in an intelligent and proactive way,” said Chad Jones, Chief Strategy Officer, Orb Health. “Redox enables our intelligence layer to quickly access the EMR of our providers and organize patient information for our clinical agents.”

Orb Health’s virtual contact center enables patients to quickly speak with clinicians and administrators who coordinate all aspects of their care enabling a “one-touch resolution.” This gives brick-and-mortar-based physicians the scheduling space to attend to patients whose needs require the full breadth in-person care. Further, Orb Health’s analytics layer delves into a patient’s health history and provides individualized insights for how to best serve that patient’s needs. As a result, Orb Health’s customers have seen a 54% reduction in chronic patient utilization of the emergency department.

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“As our network expands, companies like Orb Health experience first-hand how a repeatable, scalable integration solution supports their core value proposition,” explains Niko Skievaski, co-founder and President of Redox. “Orb Health promises their customers effective patient engagement with a rapid time to value, and we, at Redox, are glad to support those foundational pipes.”

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