- First omnichannel vendor to offer a complimentary chatbot solution within a free, full-suite customer engagement platform
Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, announced its newest free solution: Task Bot. Task Bot gives small businesses an efficient way to offer a fully automated 24/7 sales and customer service channel for their customers without taxing their budget or requiring a time-intensive setup process.
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Small businesses often struggle with customers asking the same basic questions, stretching staff thin as they balance giving routine answers with their other duties. And when the office closes for the day, so does the customer engagement. Comm100’s Task Bot embeds in a business’ website and is simple to build and quick to use, giving brands a platform for increasing sales and improving customer service 24/7. The chatbot takes customers through a decision tree of questions and answers until the customer has either received the answer they seek or asks for additional help from an agent.
Common uses of the Task Bot include customers asking about store hours, COVID-19 health and safety protocols and bill payment information. Some additional capabilities include:
- Troubleshooting – if a customer reaches out about a product issue, the chatbot can walk customers through preliminary troubleshooting steps to determine if the issue needs to be raised to an agent
- Scheduling – if customers want to meet with a person —in person or online —the chatbot can help users book a meeting through Calendly
- Information gathering – the chatbot can capture contact information through a conversational interface to gather follow-up information, event/product sign ups or sales leads
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Task Bot is part of a broader suite of free Comm100 customer engagement solutions that include live chat, ticketing and messaging and a self-serve knowledge base. Launched in 2020, Comm100 Free is tailored to meet the needs of small businesses that want to benefit from enhanced customer engagement solutions without the need for costly tools and extensive resources. Completely cloud-based and fully compatible with websites built on any platform including WordPress, Shopify and Magento, the Comm100 Free solution helps businesses provide their customers with the best support and service possible, no matter their size.
“Customer expectations are at an all-time high, fueled by large companies with countless customer service resources and consumer demand for instant gratification—and these expectations don’t change when it comes to small businesses,” said Jeff Epstein, VP of Marketing & Strategy at Comm100. “By helping small businesses automate answering their most frequently asked questions in a conversational format and gathering routine data via chat instead of boring old web forms, we are enabling them to deliver customer service 24/7 without further stretching their limited resources.”
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