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Neustar Launches Free Call Registry for Emergency Service Providers to Eliminate Incorrect Spam Tagging of COVID-19 Calls

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Neustar’s Caller Name Optimization Emergency Call Registry ensures the public receives critical COVID-19 calls otherwise blocked or mislabeled as spam

Neustar, Inc., a global information services and technology company and leader in identity resolution, is offering its Caller Name Optimization (CNO) Emergency Call Registry solution, free of charge, to hospitals, health care providers, state and local health officials, and other government officials to ensure emergency COVID-19 calls reach the public and are not blocked or misla- beled as spam. Emergency service providers that rely on the phone channel to deliver vital health and safety information related to COVID-19 can reach out to Neustar at EmergencyServices@team.neustar to confirm qualification and proceed with service implementation.

@Neustar launches free call registry for emergency service providers to eliminate incorrect spam tagging of COVID-19 calls

Health care providers as well as local, state and federal government sectors are reaching out to the pub- lic with phone calls to communicate critical COVID-19 information, but the calls are often being incor- rectly tagged as spam, resulting in ignored calls and missed information. As a public service, Neustar is offering its CNO Emergency Call Registry solution, which vets the emergency service provider, confirms

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its phone number ownership across all major carriers, manages how the entity’s name appears on recip- ient device screens, and registers the entity’s number to mitigate incorrect call blocking and mislabeling. This public service application leverages Neustar’s commercial CNO caller name registration clearing- house service — currently deployed for many of the largest enterprises across finance, health care, in- surance and retail industries — as a centralized platform to register with leading mobile apps and more than 800 mobile, cable, VoIP and landline carriers.

“These are extraordinary circumstances, and we need to ensure our essential organizations can com- municate effectively throughout this crisis,” said James Garvert, Senior Vice President and General Man- ager of Caller Identification Solutions at Neustar. “One way Neustar can help is to ensure critical health calls are getting through. Our aim is to correct the inadvertent spam mislabeling and call blocking that is catching legitimate emergency and COVID-19 related calls in the same net as calls from scammers and spoofed robocallers, and to do so for any emergency service provider that needs it, at no expense.”

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To date, Neustar has implemented the free CNO Emergency Call Registry service across major mobile carriers for the Township of Millburn New Jersey and has worked with leading emergency communica- tions platforms to complete several emergency service provider registrations across Alabama, Arizona, Kansas and Pennsylvania. For the affected organizations, Neustar remedied the call mislabeling within 24 hours of service implementation.

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