T-Mobile announced it will soon offer in-store same day device repairs at 500 stores across the country – with more on the way – and is adding new Protection<360> benefits for customers, all starting November 1, 2021.
- New in-store authorized repair locations. T-Mobile is upgrading 500 stores across the country to now include in-store device repairs by industry-certified experts from Assurant, with more locations to come. This is the first time T-Mobile will offer in-store repairs, and service locations are coming to nearly every major city across the country. Starting November 1, customers with Protection<360> can check the T-Mobile Store Locator to find an authorized location and then use the online appointment tool (coming soon!) to get same-day repairs right inside a T-Mobile store. Repairs will be completed with some of the most highly-credentialed mobile repair technicians in the industry — that use only manufacturer-approved parts and are committed to fast and reliable service.
- More claims included every year. T-Mobile’s upgraded Protection<360>, provided by Assurant, will now cover up to five claims per year. This is more than the industry standard of just three claims per 12 months.
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These new benefits top an already-packed list of device protections loaded into Protection<360>. Starting at $7 (+ tax) per month, Protection<360> also includes:
- Accidental damage, loss, and theft coverage — including next business day replacements
- AppleCare for eligible Apple devices
- Unlimited screen protector replacement — if it breaks, get a new one, and we’ll even put it on for you
- Hardware service coverage, such as a mechanical breakdown, included with unlimited claims
- JUMP! Upgrades — T-Mobile customers get the latest and greatest device sooner
- Live tech support via the Protection<360> app on iOS and Android
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T-Mobile customers can add Protection<360> when they make a qualified T-Mobile device purchase, completed repair, lease or finance – or up to 30 days later – in a T-Mobile store, online or by calling their T-Mobile Team of Experts.
$29 Screen Repair: This applies when and where service is provided through Assurant-authorized repair centers, which include T-Mobile service and repair locations when and where repair service is available; otherwise, we’ll provide a replacement device and collect the appropriate accidental damage service fee/deductible based on device tier.
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