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Bright Pattern Outranks Top Contact Center Vendors Based on Customer Satisfaction Ratings

Bright Pattern, the omnichannel cloud contact center provider for innovative companies, recently recognized in numerous reports as the shining star in customer ratings

Bright Pattern has been included in G2 Crowd’s Spring 2019 Contact Center Infrastructure Software report. The inclusion comes after recognition in the Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution as well as Gartner-owned online review sites, including GetApp, Software Advice, and Capterra.

The key category where Bright Pattern outshined the competition in all recognized reports was user satisfaction ratings on leading business solutions review websites. In the G2 Crowd Spring 2019 Contact Center Infrastructure Software report, Bright Pattern achieved higher customer satisfaction ratings than Aspect, Avaya, RingCentral, SAP, and 8×8 across all customer size segments. Additionally, Bright Pattern ranked higher than Avaya, Genesys PureEngage, NICE inContact, and 8×8 with mid-market customers.

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Bright Pattern ranked high in evaluated Ovum categories:

  • #1 in Multichannel Innovation
  • #1 in Deployment Time
  • #1 in Professional Services
  • #1 in Hosting Reliability
  • #2 in Product Quality ahead of Genesys and Five9
  • Better Features and Usability than Genesys
  • Beat all Legacy Providers on Price

“Bright Pattern was the shining star in the ratings,” said Ken Landolin, Principal Analyst at Ovum. “Bright Pattern’s customers rated the company and its products at the maximum level achieved by any other vendor in the categories of product quality, hosting reliability, feature functionality, multichannel innovation, usability, professional services, and deployment time. Customers also rated Bright Pattern well above average in the categories of ease of integration, pricing, and customization.”

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“Innovative brands trust in Bright Pattern to provide a differentiated customer experience that is easier and more powerful than any other cloud contact center. Recent recognition from Gartner, Ovum, G2 Crowd, and other online review sites showcases our loyal customer base and our ability to compete with some of the larger legacy contact center vendors in the customer experience space,” said Michael McCloskey, CEO of Bright Pattern. “Bright Pattern has received a series of awards and accolades highlighting its mature product offering, powerful corporate strategy, and success at delivering a powerful yet easy-to-use cloud contact center offering for any industry, anywhere worldwide, within any company size or structure.”

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